---
title: AI Search for HR Service Delivery
description: The ServiceNow AI Search application provides a modern consumer-grade search engine for the ServiceNow Service Portal, Employee Center \(EC\), ServiceNow Mobile, and ServiceNow Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/mobile-employee-exp-hr-config.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# AI Search for HR Service Delivery

The ServiceNow® AI Search application provides a modern consumer-grade search engine for the ServiceNow® Service Portal, Employee Center \(EC\), ServiceNow® Mobile, and ServiceNow® Virtual Agent.

New customers automatically have the ServiceNow® AI Search application configured with their base system for the EC only.

If you are an existing customer, you can configure HR Service Delivery to use the ServiceNow® AI Search application.

For more information, see [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md).

-   **Configuration**

    For detailed information on configuring the ServiceNow® AI Search application, see [Configuring AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configuring-ais.md).

    Use the **Search Application Configuration** form to associate the AI Search engine with an HR Service Delivery application.

    **Note:** For more information, see [Create a search application configuration for AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-search-app-config-ais.md).

    In the **Search Application Configuration** form, you must also choose a **Search Profile**. The search profile determines the search sources and conditions for people, articles, and services.

    The base system provides the following that you can also modify:

    -   Mobile: NowMobile Default Search Profile
    -   EC: EC Portal Default Search Profile
    -   Service Portal: Service Portal Default Search Profile
    -   VA: Service Portal Default Search Profile
    **Note:** For mobile, people search is only available to customers that have the EC.

    Under the search profile, there are a series of tabs that enhance AI search. The base system provides the following that you can also modify:

    -   Search Sources
    -   Synonyms
    -   Stop Words
    -   Typo Handling
    -   Genius Results
    -   Result Improvement Rules
    **Note:** For more information, see [Defining search profiles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/defining-search-profiles-ais.md).

-   **Integration**

    For detailed information on integrating AI Search with HR Service Delivery, see [Integrating AI Search into your application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/integrate-ais.md).

-   **Administration**

    Learn how the AI Search features and behavior affect indexing and search. For more information, see [Administering AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/administer-ais.md).

-   **Using**

    See how AI Search displays results, how to use refinement filter options, and Genius Result answers. For more information, see [Using AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/use-ais.md).

-   **ServiceNow® Mobile**

    Configure AI Search for the ServiceNow® Mobile. For more information, see [Advanced text search in mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-mobile-employee-experience/text-search-advanced-now.md).

-   **Service Portal or Employee Center**

    Configure AI Search for the Service Portal or Employee Center \(EC\) so your users can take advantage of this powerful search tool. For more information, see [AI Search in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/ai-search.md).

-   **Virtual Agent**

    Virtual Agent uses AI Search to return search results in bot conversations when there are no relevant topics to display. For more information, see [Virtual Agent integration with AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-ai-search.md).


**Parent Topic:**[Integration of HR Service Delivery with ServiceNow applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/integrate-hr-platform-apps.md)