---
title: Train the NLU model
description: Use the UKG Topics Model \(Natural Language Understanding model\) to recognize and process employee utterances, intentions \(intents\), and objects of, or contexts for, an action \(entities\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/nlu-ukg-model.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, HR Service Delivery with Ultimate Kronos Group, Integration of HR Service Delivery with third-party systems, HR Service Delivery, Employee Service Management]
---

# Train the NLU model

Use the UKG Topics Model \(Natural Language Understanding model\) to recognize and process employee utterances, intentions \(intents\), and objects of, or contexts for, an action \(entities\).

## Before you begin

Role required: sn\_hr\_ukg.admin

## About this task

You can train the model dataset iteratively using utterance examples so that the system predicts the optimal intent output for a new utterance.

## Procedure

1.  Navigate to **All** > **NLU Workbench** > **Models**.

2.  Select **UKG Topics Model**.

3.  Click **Train**.