---
title: Case and Knowledge Management reference
description: Reference topics provide additional information abou the lists and forms that you use to configure and use Case and Knowledge Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/reference-ckm.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Case and Knowledge Management reference

Reference topics provide additional information abou the lists and forms that you use to configure and use Case and Knowledge Management.