---
title: HR Success Dashboard indicators components
description: Analyze the performance and self-solve data visually and drive business outcomes with the help of the dashboard components.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/sdb-dasboard-overview.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Explore the HR Success Dashboard indicators, HR Success Dashboard indicators, HR Service Delivery, Employee Service Management]
---

# HR Success Dashboard indicators components

Analyze the performance and self-solve data visually and drive business outcomes with the help of the dashboard components.

## Performance Overview in HR Success Dashboard indicators

Measure the Key Performance Indicators \(KPIs\) like Self-solved percentage, Call deflection percentage, Structured tickets percentage, and Successful predictions in the Performance Overview tab. For more information, see [HR Success Dashboard indicators KPI definitions and formulae](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/sd-formulae.md).

\[Omitted image "dashboard-perf-oview.png"\] Alt text: HR Success Dashboard indicators Overview page displayed.

## Service Quality in HR Success Dashboard indicators

Measure the Key Performance Indicators \(KPIs\) like Customer satisfaction score, Mean time to resolve, % Breached SLA, and % First assignment resolution in the Service Quality tab. For more information, see [HR Success Dashboard indicators KPI definitions and formulae](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/sd-formulae.md)

\[Omitted image "service-quality.png"\] Alt text: Service Quality tab displayed on the HR Success Dashboard indicators.

## Scorecards in HR Success Dashboard indicators

View the aggregation of the daily values for KPIs in the selected period on the scorecards.

-   **Current period score**: View the aggregated score for the current time period. Select one of the following options:
    -   **Monthly:** View the data aggregated monthly. For counts, this data is the monthly sum of the daily values. For percentages, this data is the monthly average of the daily percentages.
    -   **Quarterly:** View the data aggregated quarterly. For counts, this data is the quarterly sum of the daily values. For percentages, this data is the quarterly average of the daily percentages.
    -   **Yearly:** View the data aggregated yearly. For counts, this data is the yearly sum of the daily values. For percentages, this data is the yearly average of the daily percentages.
-   **Comparison with previous period**: View the percentage change compared to the previous period aggregation. Data is displayed in a month-over-month, quarter-over-quarter, and year-over-year comparison based on the availability of the data.

## Info icons in the HR Success Dashboard indicators

View the short description of the indicator and understand how the indicator value is calculated.

\[Omitted image "info-icon-crds.png"\] Alt text: Info cards on each KPI parameter displayed on the screen.

## Trends in HR Success Dashboard indicators

Select and view the trend of the metric scorecard aggregated scores:

-   Call deflection trend
-   Structured tickets trend

## View details in the HR Success Dashboard indicators

See the constituent drill-down views and their contextual descriptions for KPIs. The detailed information can be viewed by selecting **View details**.

-   View the primary indicators.

    \[Omitted image "prmry-indctr.png"\] Alt text: Primary indicators page of the HR Success Dashboard indicators

    You can replace or add new indicators to suit your implementation in addition to the base system indicators. For more details, see [HR Success Dashboard indicators KPI definitions and formulae](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/sd-formulae.md).

-   View the contributing indicators.

    \[Omitted image "secndry-indctr.png"\] Alt text: Secondary indicators displaying on the HR Success Dashboard indicators

    You can view a graph of the contributing indicators scores over time along with the KPI value.

-   View the record-level breakdown

    \[Omitted image "thrd-lvl-indtr.png"\] Alt text: Third level indicators of the HR Success Dashboard indicators displayed


This level drill-down helps you view the record-level details of the indicator when you have the `sn_sd.success_dashboard_details_read` user permissions. See [KPI details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/kpi-details.md) for more information.

## More Information panel in HR Success Dashboard indicators

View the contextual formula, definitions, or any other information about the metric or KPI selected.

\[Omitted image "more-info.png"\] Alt text: More info card on the HR Success Dashboard overview page