---
title: Sending an email from a case
description: Send any communication related to HR Workforce Administration cases using the Send email feature. Minimise typing errors by auto-populating the email address of the subject person \(of the case\) in the email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/send-email-cm.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Work an HR case, Use HR Case Management, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Sending an email from a case

Send any communication related to HR Workforce Administration cases using the Send email feature. Minimise typing errors by auto-populating the email address of the subject person \(of the case\) in the email.

## Before you begin

Role required: sn\_hr\_core.case\_writer

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Create a case under the HR Administration Workforce category.

3.  For the **Verification of Employment service** HR service, fill in the **Document template category**, **Document template**, and **Subject person** fields.

4.  For the **Employee Verification Letter** HR service, fill in the **Document type**, **PDF template**, and **Subject person** fields.

5.  Click **Preview document**.

6.  In the window, click **Generate**.

    A document is generated and added as an attachment to the case.

7.  Click **Send Email**.

    In the Send email window, the **Recipient email** field is auto-populated with the email ID of the subject person. Click **OK**.

    An email along with the generated document is sent to the intended recipient.


**Parent Topic:**[Work an HR case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/t_CreateAnHRCase.md)