---
title: Satisfaction Survey Scorecard
description: Apply filters to refine the predefined HR satisfaction surveys results to analyse and gain insight into the survey.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/t\_SatisfactionSurvey.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [HR Dashboards & Reports, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Satisfaction Survey Scorecard

Apply filters to refine the predefined HR satisfaction surveys results to analyse and gain insight into the survey.

A scorecard displays charts for survey results, in which category and question responses are analyzed and current ratings are compared with previous ratings. Users can examine ratings over time, compare question ratings, or compare the ratings of all categories. All ratings are averages for the time range selected. The system dynamically updates a scorecard each time you view it, so the ratings reflect recently completed surveys.

Use these options to refine the results according to your requirement.

<table id="table_sqy_jph_kyb"><thead><tr><th>

Task

</th><th>

Action

</th></tr></thead><tbody><tr><td>

Display a different view for the scorecard

</td><td>

Select the view from the left choice list above the chart. The interactive scorecard shows the name of the survey and results or comparisons of the ratings. Show results in the following views: following views:

-   Category Results
-   Question Results
-   Average Ratings
-   History

</td></tr><tr><td>

Save a chart as an image

</td><td>

Click the menu icon and select the type of image file. After the file is generated, click **Download**. The file is downloaded to the download folder of your browser.

</td></tr></tbody>
</table>**Note:** This view displays responses that use the following data types:

-   Checkbox
-   Choice
-   Likert Scale
-   Number
-   Template
-   Yes/No

The **Checkbox** and **Yes/No** data types are combined into the **Boolean** data type in the Survey Designer

\[Omitted image "HRReqSatSurvey.png"\] Alt text: Survey category results

To view details about a specific response, point to a colored bar, the number of responses, and the percentage it represents displays.

\[Omitted image "SurveyScorecardResultDetail.png"\] Alt text: Survey scorecard category results detail

**Parent Topic:**[HR Dashboards &amp; Reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/c_HRDashboardsReports.md)