---
title: View HR case information
description: There are multiple ways to find a specific HR case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/t\_ViewHRCaseInformation.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Work an HR case, Use HR Case Management, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# View HR case information

There are multiple ways to find a specific HR case.

## Before you begin

Role required: sn\_hr\_core.case\_reader

## Procedure

1.  Navigate to **All** > **HR Case Management** > **All HR Cases**.

    -   **Assigned to me:** All cases assigned to the logged-in user.
    -   **Open:** All open cases.
    -   **Open - Unassigned:** Open cases that do not have agent assignments.
    -   **Closed:** All closed cases.
    -   **All:** All cases regardless of state or HR Service.
    -   **Case SLAs:** All cases with SLAs.
    You can also view cases by HR service.

    -   **Employee Relations Cases**: All cases related to disciplinary issues.
    -   **HRIT Cases**: All cases related to HR accounts, password reset, HR Portal support, and HR reports.
    -   **Payroll Cases**: All cases related to direct deposit, payroll discrepancy, and request corporate credit card.
    -   **Total Rewards Cases**: All cases related to medical, dental, retirement, beneficiaries, leave of absence, pharmacy, relocation, vision, and tuition reimbursement.
    -   **Workforce Administration Cases**: All cases related to employment verification letters and general inquiries.
    -   **Lifecycle Events Cases**: Cases related to Onboarding or Account Notification.
2.  Select the case to view.

3.  Select a button.

    Depending on the case, different options are visible at the top.

    -   **Discuss**: Opens a sidebar discussion where agents can discuss the case with users who have access to the record.
    -   **Follow**: Track activity on the case or follow a record in Connect Chat to track activity as it happens. For more information, see [Follow a record in Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_StartARecordConversation.md).
    -   **Update**: Save and update the record. Takes you back to the list form.
    -   **Suspend**: Suspends an HR case that does not have a state of closed or canceled. You can suspend the timing specified in the service level agreement \(SLA\) to perform additional research.
    -   **Cancel**: Cancels the case.
    -   **Responses**: Appears for inquiry cases and enables agents to copy a response template.
    -   **Associate Interaction**: Select to associate an interaction to the case. Interactions are requests for assistance through a given channel, for example, a call or a chat. For more information, see [Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/interaction-management.md).
    -   Ready for Work: Select to change the state of the case to Ready and assign an agent.
    -   **Close Complete**: Close the case and change the state to Complete.
    -   **Close Incomplete**: Close the case and change the state to Incomplete.
    -   **Preview Document**: Click to preview a document for accuracy before generating and sending it.
    -   **Sign Document**: For documents that require an HR signature, click to preview, sign, and save the document.
    Buttons appear at the top.\[Omitted image "HRCaseButtons.png"\] Alt text: Menu buttons for HR case form.


**Parent Topic:**[Work an HR case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/t_CreateAnHRCase.md)