---
title: Standard Ticket Page view for HR Service Delivery
description: Configure your HR services to use the Standard Ticket page to provide a consistent user experience for your employees.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/ur-hr-standard-ticket-page.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [HR Administration, Configure, Case and Knowledge Management, HR Service Delivery, Employee Service Management]
---

# Standard Ticket Page view for HR Service Delivery

Configure your HR services to use the Standard Ticket page to provide a consistent user experience for your employees.

You can configure the appearance of your ticket page layout \(such as header and tabs\) from **Standard Ticket** > **Standard Ticket Configuration**. For more information, see [Configure custom HR services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-hr-ticket-ur.md).

For new and restarted instances, the Standard Ticket page view is available by default. For upgraded instances, you must configure the page route map. For more information, see [Enable the page route map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/enable-page-route-hr.md).

After you have configured the HR services and have completed the page route mappings, your HR requests appear in the Standard Ticket page view in the following format:



When you enable expected resolution time \(ETTR\), you can see the estimated time for your request. For more information, see [Estimated time to resolve HR cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/train-model-ettr.md).

-   **[Configure custom HR services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-hr-ticket-ur.md)**  
Configure your custom HR services in the Standard Ticket page to provide consistent employee experience in the Portal.
-   **[Enable the page route map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/enable-page-route-hr.md)**  
If you have upgraded your instance, redirect your HR ticket pages to the Standard Ticket page in Portal. View your HR requests in the Standard Ticket Page view.

**Parent Topic:**[HR Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/c_AdministerHRServiceManagement.md)