---
title: User Experience for HR Service Delivery
description: Usage Insights dashboard provides dashboard views for monitoring the key performance indicators \(KPIs\) of web applications built on the Employee Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery/user-exp-hrser.html
release: australia
product: HR Service Delivery
classification: hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Integration of HR Service Delivery with ServiceNow applications, HR Service Delivery, Employee Service Management]
---

# User Experience for HR Service Delivery

Usage Insights dashboard provides dashboard views for monitoring the key performance indicators \(KPIs\) of web applications built on the Employee Service Portal.

You can access the dashboard from Dashboard and Reporting. Monitor key performance indicators of the users experiences to create more intuitive user journeys. Click the respective session for a detailed analysis.

-   Enable the analytics to view the number of users and their engagement rates over time.
-   Analyze the analytics such as geographic, sessions, operating system, and more.
-   Track user actions, see user flows, and understand user behavior.
-   Gain visibility into the workflows and create more intuitive user journeys.

## Dashboard overview

From dashboard, you can track the following employee sessions, page views, and actions. Navigate to **Usage Insights > Dashboard** for more information on the following modules and controls:

-   Total active users
-   Total sessions
-   Page views
-   Unique users
-   Average session duration
-   Retention
-   Funnel completion
-   Top events

To track the actions, you must enable the analytics first.

## Enable Analytics

When you launch the application for the first time, you must enable the consent for tracking the user analytics. Based on your geographic location, your consent settings may change.

## Event tracking

Track the following events, status, and progress of the following events. Navigate to **Usage Insights > Analytics > Events** for more information.

-   To-do opened
-   To-do completed
-   My requests
-   Relevant for you
-   Successful login
-   Tracking enabled
-   Tracking disabled
-   View knowledge article
-   Successful submissions at survey response
-   Unsuccessful attempts at survey response
-   Submit record producer request
-   Submit catalog request
-   Search

## Employee To-dos

Track the employee to-dos, tasks, actions, short descriptions, and status from the sessions section. Navigate to **Usage Insights > Sessions > Timeline** for more information.

-   To-do type
-   To-do opened
-   To-do completed

## Relevant for you

Track the **Relevant for you** information from the sessions section. For example, you can see article title, page id, and more. Navigate to **Usage Insights > Dashboard > Sessions > Timeline** for more information.

## My Requests

Track the progress of **My Request** information from the sessions section. For example, you can see **Action: Ask A Question**, **Action: Accept Resolution**, HR Case, HR Service, and more. Navigate to **Usage Insights > Dashboard > Sessions > Timeline** for more information.

## Knowledge

See how employees use the progress of knowledge articles. Navigate to **Usage Insights > Analytics** for more information.

## Analytics and reports

See the analytics about usage, technical, geographic, events, retention, and more. Navigate to **Usage Insights > Analytics** for more information. You can see the reports for various timelines such as daily, weekly, monthly.

**Parent Topic:**[Integration of HR Service Delivery with ServiceNow applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/integrate-hr-platform-apps.md)