---
title: Manage interviews
description: Manage interviews as a recruiter or recruitment coordinator. Update interviews as needed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/interview-management/manage-interviews-recruiter.html
release: australia
product: Interview Management
classification: interview-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Use, Interview Management, Hiring Experiences, HR Service Delivery, Employee Service Management]
---

# Manage interviews

Manage interviews as a recruiter or recruitment coordinator. Update interviews as needed.

## Before you begin

Role required: sn\_ta\_hiring\_core.recruiter or sn\_ta\_hiring\_core.recruitment\_coordinator

You must activate the Interview Management plugin to have access to this functionality.

## Procedure

1.  Navigate to **Workspaces** > **Recruitment workspace**.

2.  Select the job requisition that you want to manage an interview for.

3.  In the **Overview** tab, under the Applications section, select the required applicant with whom the interview is scheduled.

4.  On the application record page, select the **Job interviews** tab.

5.  Select the required interview record.

6.  From the interview record page, perform any of the following actions.

<table id="choicetable_j1m_phc_bdc"><thead><tr><th align="left" id="d531924e104">

Option

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Action

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**Update the state**

</td><td>

On the **Details** tab, update the **State** field.

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**View the attendee details**

</td><td>

On the **Attendees** tab, view the attendee details such as name, role, acceptance status, job title, and type.

</td></tr><tr><td id="d531924e140">

**View the interview feedback details**

</td><td>

On the **Feedback** tab, view the feedback details such as number, state, rating, review comments, interviewer, and interview type.

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**Add a feedback record manually, when an interview has happened off the system**

</td><td>

On the **Feedback** tab, select **Add feedback** and then select the **Interviewer**.**Note:**

-   If a feedback record in incomplete/complete state is already assigned to an interviewer, a new record can’t be created for the same interviewer.
-   The due date on the feedback record created is set as seven days from the interview start date by default. An admin can update the **sn\_ta\_hiring\_core.due\_date\_for\_interview\_feedback** property to change the default value.


</td></tr><tr><td id="d531924e185">

**Send reminder to interviewer to submit feedback**

</td><td>

From the **Feedback** tab, open the feedback record and select **Send reminder**.**Note:** Feedback reminders are also configured to be sent automatically for one week \(on alternate days\) from the feedback creation date, by default. This default value can be updated using the **sn\_ta\_hiring\_core.due\_date\_for\_interview\_feedback** property.

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**Provide interview feedback**

</td><td>

From the **Feedback** tab:-   To provide interview feedback, open the feedback record assigned to you and enter the details, and then select **Submit feedback**. For more information, see [Provide interview feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/provide-interview-feedback-recruiter.md).
-   To edit a feedback submitted by you, open the feedback record and then select **Edit feedback**.
-   To indicate that an interview assigned to you didn't happen, open the feedback record and select **Interview incomplete** to enter the corresponding reason and comments.


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**Reschedule an interview**

</td><td>

1.  Select **Reschedule**.
2.  Select a **Reschedule reason** and enter corresponding **Notes**.

**Note:** The options available in the **Reschedule reason** field can be customized by an admin.

3.  Select **Proceed**.
4.  On the Reschedule interview form, fill in the fields.

For a description of the field values, see [Schedule interview form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/schedule-interview-form.md).

 **Note:** The reschedule count of an interview, and the reason and notes entered during rescheduling are saved in the activity stream of the interview record.

</td></tr><tr><td id="d531924e297">

**Substitute an interviewer**

</td><td>

1.  Select **Substitute**.
2.  Select the **Interviewer** to be substituted.
3.  Select the **Substitute** interviewer.
4.  Select a **Substitution reason**.
5.  Add any **Additional message to substitute**, if needed.
6.  Select **Notify the interviewer** to let the interviewer know about the substitution.
7.  Select **Confirm**.
 A confirmation message is displayed, both interviewers' calendars are updated, an invite is sent to the substitute, and the recruiter, coordinator, hiring manager, and other interviewers are notified. The feedback task is reassigned, and the change is logged in the activity log.

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**Complete an interview**

</td><td>

Select **Mark as complete**.

</td></tr><tr><td id="d531924e367">

**Mark an interview as no show**

</td><td>

From the Mark as complete list, select **No show**.

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**Cancel an interview**

</td><td>

From the Mark as complete list, select **Cancel interview**.

</td></tr></tbody>
</table>
**Parent Topic:**[Using Interview Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/interview-management/using-interview-mgmnt.md)