---
title: Issue Auto Resolution for HR dashboard
description: With the Issue Auto Resolution for HR dashboard, you can see a graphical representation of the Issue Auto Resolution application's case resolution performance. You can also monitor the success metrics for auto-resolved cases, estimated costs, and time saved by using the application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/issue-auto-resolution-for-hr/iar-for-hr-dashboard.html
release: australia
product: Issue Auto Resolution for HR
classification: issue-auto-resolution-for-hr
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Issue Auto Resolution for HR, HR Service Delivery, Employee Service Management]
---

# Issue Auto Resolution for HR dashboard

With the Issue Auto Resolution for HR dashboard, you can see a graphical representation of the Issue Auto Resolution application's case resolution performance. You can also monitor the success metrics for auto-resolved cases, estimated costs, and time saved by using the application.

## Dashboard overview

The dashboard shows you a near real-time window into the application's case resolution performance of identifying and auto-resolving noncritical cases.

The following example shows the viewing perspective of the dashboard.

\[Omitted image "iar-hr-dashboard.png"\] Alt text: Issue Auto Resolution for HR application's dashboard view.

## Reports and indicators

The following table shows the reports and indicators that you use to track and monitor the application's performance.

<table id="table_wcr_bjg_fvb"><thead><tr><th>

Graph title

</th><th>

Type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

All cases

</td><td>

Donut

</td><td>

Total number of general inquiries that the employees raised.**Note:** The data points for this report are predicted by the underlying Machine Learning \(ML\) solution and differ from the Non critical cases report.

</td></tr><tr><td>

Auto resolved \(noncritical cases\)

</td><td>

Single Score

</td><td>

Issue Auto Resolution application responded to cases with self-service content as recommendations.

</td></tr><tr><td>

Estimated time savings

</td><td>

Single Score

</td><td>

Total hours you saved by using the Issue Auto Resolution application.

</td></tr><tr><td>

Estimated cost savings

</td><td>

Single Score

</td><td>

Estimated costs for resolving the open cases \(open cases multiplied by the average level/tier 1 cost per case\).

</td></tr><tr><td>

Simulate cost savings

</td><td>

Single Score

</td><td>

Estimates your cost savings.

</td></tr><tr><td>

Estimated cost of open cases

</td><td>

Single Score

</td><td>

Estimated monetary value your organization must spend to resolve open cases.

</td></tr><tr><td>

Mean time to resolve

</td><td>

Single Score

</td><td>

Average time to resolve cases that were predicted as non-critical cases.**Note:** Case resolution time depends on the employee's feedback and service level agreements \(SLAs\).

</td></tr><tr><td>

Current auto resolution rate

</td><td>

Single Score

</td><td>

Number of cases that were auto-resolved from the total number of cases that were predicted as non critical.

</td></tr><tr><td>

Auto-resolution attempted

</td><td>

Single Score

</td><td>

Total number of cases for which deflection is attempted cases that passed through the AI prediction.

</td></tr><tr><td>

Resolved by IAR

</td><td>

Horizontal Bar

</td><td>

Number of cases auto-resolved through the Issue Auto Resolution application for each HR center of excellence \(COE\).

</td></tr><tr><td>

Request channels

</td><td>

Donut

</td><td>

Percentage of general inquiries that were received through request channels.

</td></tr><tr><td>

Employee feedback for non critical cases

</td><td>

Vertical Bar

</td><td>

Employee feedback pattern for all non-critical cases for the Issue Auto Resolution application.

</td></tr></tbody>
</table>## Detailed report view

Each dashboard report is related to a data source \(table or indicator\). Select each data point in a report to see the detailed list of data.

The following example shows how selecting any data point on the dashboard gives you the complete list report.

\[Omitted image "list-report-iar-dashboard.png"\] Alt text: Issue Auto Resolution for HR for detailed report view.

## Dashboard filters

Use the dashboard filter to get the results that are based on a selected date range.

The following example shows what the date filter option looks like in the dashboard.

\[Omitted image "iar-hr-dashboard-filter.png"\] Alt text: Issue Auto Resolution for HR dashboard date filter.