--- title: Journey Accelerator versions and release compatibility description: Available features depend on the Journey Accelerator version, family release, and application-specific features. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/journey-accelerator/ja-version-support.html release: australia product: Journey Accelerator classification: journey-accelerator topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Explore, Journey Accelerator, Employee Journey Management, HR Service Delivery, Employee Service Management] --- # Journey Accelerator versions and release compatibility Available features depend on the Journey Accelerator version, family release, and application-specific features. Not all Journey Accelerator features are available in all supported family releases. Go to the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view the latest information and requirements for features and releases. **Note:** Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Different versions of Journey Accelerator are supported only in certain family releases. ## Journey Accelerator Version 5.0.4 Supported family releases: Tokyo. **Note:** Journey Accelerator Version 5.0.0 cannot be installed as a standalone application. Journey Accelerator version 5 functionality is installed as a dependency with Journey designer version 1. This information is for reference only. Other requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed: - Microsoft Exchange Online Spoke v3.2.0 \[sn\_ex\_online\_spke\] - Retry Handler Framework v1.0.1 \[sn\_retry\_handler\] ## Journey Accelerator Version 4.0.2 Supported family releases: **Note:** Journey Accelerator Version 4.0.2 is the last family release that a standalone version of the app can be installed. The latest Journey Accelerator functionality is included with the [Journey designer]() application. - Utah - Tokyo - San Diego System requirements: - HR Service Delivery Enterprise package - Employee Center \[sn\_ex\_sp\] - Content Publishing \[sn\_cd\] - The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: - JA\_ESC\_header\_menu\_item-Journey Accelerator\_Plans.xml - JA\_Enforce\_security\_property.xml - JA\_Allow\_Content\_Delivery.xml Other requirements: - To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed: - Microsoft Exchange Online Spoke v3.2.0 \[sn\_ex\_online\_spke\] - Retry Handler Framework v1.0.1 \[sn\_retry\_handler\] - To use the Listening Posts \[sn\_lp\] application, you must install Listening Posts v4.0.2 from the ServiceNow Store \(and all Listening Posts requirements\) - To use the Learning Posts \[sn\_lnp\] application, you must install Learning Posts v4.0.2 from the ServiceNow Store \(and all Learning Posts requirements\) as well as the following update set: JA\_HR\_Learning\_Core.xml [Key features and requirements summary for the latest version of Journey Accelerator in ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d) ## Journey Accelerator Version 3.0.3 Supported family releases - Rome - Quebec - Paris System Requirements: - HR Service Delivery Enterprise package - Employee Service Center \[com.sn\_hr\_service\_portal\] - Content Delivery \[com.sn\_content\_delivery\] - The following update must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: - JA\_ESC\_header\_menu\_item-Journey Accelerator\_Plans.xml - JA\_Enforce\_security\_property.xml - JA\_Allow\_Content\_Delivery.xml - The following update sets are only applicable if on Rome and will no longer be necessary after San Diego - JA\_HR\_Lifecycle\_Events\_Rome\_touchpoints.xml - JA\_HR\_Core\_Rome\_touchpoints.xml Other Requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed: - Microsoft Exchange Online Spoke v2.0.3 \[sn\_ex\_online\_spke\] - Retry Handler Framework [Key features and requirements summary for Journey Accelerator Version 3.0.3 in ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d/3.0.3) ## Journey Accelerator Version 2.0.2 Supported releases: - Rome - Quebec - Paris System Requirements: - HR Service Delivery Enterprise package - Employee Service Center \[com.sn\_hr\_service\_portal\] - Content Delivery \[com.sn\_content\_delivery\] - The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: - JA\_ESC\_header\_menu\_item-Journey Accelerator\_Plans.xml - JA\_Enforce\_security\_property.xml - JA\_Allow\_Content\_Delivery.xml Other Requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed: - Microsoft AD Spoke \[com.sn.ad.spoke\] - Microsoft Azure AD spoke \[com.sn.azure\_ad.spoke\] - Microsoft Exchange Online Spoke v2.0 \[sn\_ex\_online\_spke\] [Key features and requirements summary for Journey Accelerator Version 2.0.2 in ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d/2.0.2) ## Journey Accelerator Version 2.0.1 Supported releases: - Quebec - Paris System Requirements: - HR Service Delivery Enterprise package - Employee Service Center \[com.sn\_hr\_service\_portal\] - Content Delivery \[com.sn\_content\_delivery\] - The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: - JA\_ESC\_header\_menu\_item-Journey Accelerator\_Plans.xml - JA\_Enforce\_security\_property.xml - JA\_Allow\_Content\_Delivery.xml Other Requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed: - Microsoft AD Spoke \[com.sn.ad.spoke\] - Microsoft Azure AD spoke \[com.sn.azure\_ad.spoke\] - Microsoft Exchange Online Spoke v2.0 \[sn\_ex\_online\_spke\] [Key features and requirements summary for Journey Accelerator Version 2.0.1 ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d/2.0.1) ## Journey Accelerator Version 1.0.2 Supported releases: - Quebec - Paris System Requirements: - HR Service Delivery Enterprise package - Employee Service Center \[com.sn\_hr\_service\_portal\] - The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: - JA\_ESC\_header\_menu\_item-Journey Accelerator\_Plans.xml - JA\_Enforce\_security\_property.xml - JA\_Allow\_Content\_Delivery.xml [Key features and requirements summary for Journey Accelerator Version 1.0.2 in ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d/1.0.2)