---
title: AI in Journey designer
description: Use agentic workflows and ServiceNow Otto for HRSD to facilitate and manage employee journeys throughout the different stages of the employee's career. These workflows, powered by a single or team of AI agents, help your organization by automating procedures for managers while simultaneously curating custom experiences for employees.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/journey-designer/agentic-wf-jny-dsgnr-na-hrsd.html
release: australia
product: Journey Designer
classification: journey-designer
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# AI in Journey designer

Use agentic workflows and ServiceNow Otto for HRSD to facilitate and manage employee journeys throughout the different stages of the employee's career. These workflows, powered by a single or team of AI agents, help your organization by automating procedures for managers while simultaneously curating custom experiences for employees.

<table id="table_qz2_z22_1fc"><thead><tr><th>

Agentic workflow name

</th><th>

AI agents

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Generate onboarding ramp-up plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/onboarding-ramp-up-plan-agentic-wf.md)

</td><td>

AI agents used in this agentic workflow:-   Journey information retrieval AI agent
-   Employee skill gap AI agent
-   Learning content AI agent
-   Teammates learning content AI agent
-   Trending learning content AI agent
-   Ramp up plan generation AI agent
-   Ramp up plan reviewer AI agent

</td><td>

Provides an efficient process for helping managers generate personalized onboarding plans for new employees who are joining their organization. The workflow uses Journey designer to create a plan and tasks associated with the employee's onboarding journey. The manager uses ServiceNow Otto in Virtual Agent to review, revise, and publish the onboarding ramp-up plan that was curated by the AI agent.

</td></tr></tbody>
</table>**Important:** By default, all agentic workflows and AI agent records are read only.

To modify an agentic workflow, you must first duplicate the agentic workflow that you want to use, and then activate the following components during the guided setup:

-   Activate the agentic workflow.
-   Activate the agents within the agentic workflow.
-   Activate the trigger to invoke the agentic workflow automatically.

**Important:** When you modify an agentic workflow, AI agent, or tool, ensure that you update all instructions accordingly.

For more information about duplicating an agentic workflow and activating the required components, see the following topics:

-   [Duplicate an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md)
-   [Activate an agentic workflow template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-aia-use-case.md)
-   [Modify an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/modify-ai-agent.md)

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md).