---
title: Create a satisfaction score action
description: A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/journey-designer/jny-create-satisfaction-score-action.html
release: australia
product: Journey Designer
classification: journey-designer
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Journey designer features, Configure, Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Create a satisfaction score action

A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.

## Before you begin

Role required: admin \[sn\_jny.admin\]

## Procedure

1.  Navigate to **All** > **Journey designer** > **Manage Journey Configurations**.

2.  Select the journey configuration or create a new one.

3.  Navigate to the **Satisfaction Score Actions** tab at the bottom of the page and select **New**.

4.  On the form, fill in the fields:

    |Field|Description|
    |-----|-----------|
    |Condition|Set the condition that will trigger the action.|
    |Score|Select the score to trigger the action, where 1 is the lowest and 5 is the highest possible score.|
    |Active|Option that you can select to enable the action.|
    |Order|Sets a ranking for the action. In the event that more than one action fulfills a condition, the action that is ranked first appears in the widget.|
    |Action|Select what is to appear in the widget.|
    |URL|If you selected the **Open URL** action, provide the URL to redirect the employee, such as a knowledge article.|
    |URL label|If you selected the **Open URL** action, provide the hyper text for the link.|

5.  Click **Submit**.


**Parent Topic:**[Configure Journey designer features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-dsgnr-configuration.md)