---
title: Installation and configuration overview
description: The Journey designer app has multiple versions that have different installation instructions and configuration options.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/journey-designer/jny-inst-config-overview.html
release: australia
product: Journey Designer
classification: journey-designer
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Installation and configuration overview

The Journey designer app has multiple versions that have different installation instructions and configuration options.

-   **[Install Journey designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-install-version-3.md)**  
Install the Journey designer version 3 \[sn\_jny\] application to enable administrators and managers to create and manage various professional and personal events and journeys.
-   **[Add or repair demo data for applications and plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-dsgnr-install-repair-app-plugin.md)**  
If the demo data wasn’t added during the initial installation, administrators can add demo data to a plugin using **Repair** install.
-   **[Fix Restricted Caller Access \(RCA\) approval requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-manual-rca-fix.md)**  
After you install or upgrade to the latest Journey designer application from ServiceNow Store, you might encounter RCA approval messages requesting for an update in the access request.
-   **[Configure Journey designer features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-dsgnr-configuration.md)**  
Administrators configure Journey designer for the needs of their organization.
-   **[Enable and configure the Pre-hire Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-pre-hire-enable-configure.md)**  
Enable access to the Pre-hire experience and configure its components so your organization can use the Journey designer app to facilitate the preboarding process. You must activate and configure the components for the Pre-hire experience so newly hired employees can use the onboarding portal to embark on their first journey.

**Parent Topic:**[Journey designer]()