---
title: Exploring Legal Investigations
description: Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-investigations/exploring-legal-investigations.html
release: australia
product: Legal Investigations
classification: legal-investigations
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legal Investigations, Legal Service Delivery Practice Applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Exploring Legal Investigations

Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.

## Features

-   Multi-channel intake process including Legal Service Portal, Employee Center portal, and Anonymous Report Center \(ARC\) portal.
-   Option for submitting anonymous or named complaints.
-   Intake form to gather detailed information about the incident, complaint type, involved parties, and incident date.

For interdepartmental transfer of complaints between Legal and HR departments, see [Better together solution: Legal Investigations and HR Service Delivery Employee Relations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/lsd-investigations-hr-emp-relations.md).

## Legal Investigations - workflow

The Legal Investigations workflow for submitting and handling complaints might progress as follows.

-   Employee submits a complaint with details like complaint type, involved party, description, and date of the incident.
-   Legal request fulfiller assesses the complaint and, if required, promotes it to a legal matter for detailed investigation.
-   Matter fulfiller conducts the legal investigations that might include:
    -   Adding more involved parties as a witness, the subject or allegation, etc.
    -   Associating more allegations against any of the involved parties.
    -   Conducting interviews with the involved parties.
    -   Gathering evidences, documenting and storing them in the legal matter then in the legal matter.
-   Matter fulfiller prepares final report and recommended actions.
-   Matter fulfiller closes the legal matter and legal request as required.