---
title: Work on a legal request for a complaint
description: Work on legal requests for complaints assigned to you or as a collaborator to resolve issues or answer queries.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-investigations/work-legal-investigations-request.html
release: australia
product: Legal Investigations
classification: legal-investigations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage, Legal Investigations, Legal Service Delivery Practice Applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Work on a legal request for a complaint

Work on legal requests for complaints assigned to you or as a collaborator to resolve issues or answer queries.

## Before you begin

Role required: sn\_lg\_investigate.fulfiller

## Procedure

1.  Navigate to **All** > **Legal Request** > **Legal Counsel Center**.

2.  Open a legal request assigned to you to review and perform tasks.

    -   [Work on the legal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/work-on-legal-request.md) to verify the complaint details and conduct an initial inquiry.
    -   [Add or modify an involved party](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/add-involved-party.md) in the **Involved Parties** tab.
    -   If the legal request needs thorough investigation, [promote it to a legal matter](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/promote-legal-request-to-matter.md).
    -   Either close the request or cancel the legal request.
        -   [Close the request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/close-legal-request.md) after you've resolved it.
        -   If you identify that the request doesn't need any action, you can cancel it.

**Parent Topic:**[Managing complaint requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-investigations/managing-legal-investigations-request.md)