---
title: Legal Matter Management
description: The ServiceNow Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and a workflow with a mechanism to store supporting documents and track important milestones. AI workflow summarizes matters, helping legal teams quickly understand context and resolve issues
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-matter-management/legal-matter-management-landing-page.html
release: australia
product: Legal Matter Management
classification: legal-matter-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Legal Matter Management

The ServiceNow® Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and a workflow with a mechanism to store supporting documents and track important milestones. AI workflow summarizes matters, helping legal teams quickly understand context and resolve issues

-   With its embedded record-level security, maintain the confidential and sensitive information of each record. Define a standardized process and workflow for various matter types using matter templates.
-   With attorney client privilege workflow, you can mark matter as privileged and confidential to protect sensitive legal communications and comply with attorney-client privilege requirements.
-   With the outside counsel engagement workflow, resolve legal matters using the expertise and services of an outside counsel.

## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how employees, paralegal staff, and lawyers use Legal Matter Management.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-matter-management/legal-matter-management-overview.md)

</td><td>

[Set up \[Omitted image "bus-sdlc.svg"\] Alt text: Set up legal matter templates and complete other configurations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-matter-management/setting-up-legal-matter-managemment.md)

</td><td>

[Assign \[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Assign legal matters to matter owners.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-matter-management/assign-legal-matter.md)

</td></tr><tr><td>

[Manage \[Omitted image "bus-management-console.svg"\] Alt text: Manage contract requests.]()

</td><td>

[Analytics and Reporting \[Omitted image "bus-actionable-analytics.svg"\] Alt text: Coordinate work and improve processes with preconfigured dashboards.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legalsd-content-pack.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components such as roles, tables, plugins, and store applications that are installed.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-matter-management/legal-matter-management-reference.md)

</td></tr></tbody>
</table>