---
title: Communicate using emails from Legal Counsel Center
description: Compose and send emails directly from legal matter record form in the Legal Counsel Center. You can also save the email as draft to send it later.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-matter-management/send-receive-email-legal-matter.html
release: australia
product: Legal Matter Management
classification: legal-matter-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Work on a legal matter, Use, Legal Matter Management, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Communicate using emails from Legal Counsel Center

Compose and send emails directly from legal matter record form in the Legal Counsel Center. You can also save the email as draft to send it later.

## Before you begin

Role required: sn\_lg\_ops.legal\_fulfiller

## About this task

As a collaborator added to a legal matter, you can access and work on the legal matter just as matter owners can. However, you can't modify the **Matter owner**, **Assignment group**, and **Assignment group permission** fields.

## Procedure

1.  Navigate to **All** > **Legal Request** > **Legal Counsel Center**.

2.  In the Legal Counsel Center tab, select the list icon \[Omitted image "lsd-lcc-list-icon.png"\] Alt text: List icon.

3.  In the **Lists** tab, open a legal matter by selecting an option under **Matters**.

<table id="choicetable_qbl_2bj_gtb"><thead><tr><th align="left" id="d671092e110">

Option

</th><th align="left" id="d671092e113">

Steps

</th></tr></thead><tbody><tr><td id="d671092e119">

**As an assignee**

</td><td>

1.  Select the **Assigned to Me** option.
2.  Select a legal matter to work on.
3.  If the legal matter is newly assigned to you, select **Start** to start working on it.

The state of the legal matter updates to Work in Progress.

</td></tr><tr><td id="d671092e148">

**As a collaborator**

</td><td>

1.  Select the **Collaborations** option.
2.  Select a legal matter to work on.


</td></tr></tbody>
</table>4.  Click the more actions button \(\[Omitted image "more-button-icon.png"\] Alt text: More actions button icon.\) and select **Compose Email**.

    The **Compose Email** button is available only when the legal matter is in the Assigned or Work in progress state.

5.  In the **New Email Draft** tab, compose a new email or respond to the email received and send it right away or save it as a draft to send later.

    For more information, see Communicating via email.


## Result

After the email is sent, it is added to the activity stream on the legal matter form. Emails you receive from others are also added to the activity stream.

Legal matters marked as Privileged and Confidential, contain confidentiality markers to comply with legal requirements. This applies to both system-generated notifications and fulfiller-initiated outbound emails.

**Parent Topic:**[Work on a legal matter]()