---
title: Work on a legal request through Mobile Agent
description: As a member of the legal department, work on legal requests submitted by employees to resolve their issues or to answer their queries.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-mobile/work-on-legal-request-mobile.html
release: australia
product: Legal Mobile
classification: legal-mobile
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legal Mobile, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Work on a legal request through Mobile Agent

As a member of the legal department, work on legal requests submitted by employees to resolve their issues or to answer their queries.

## Before you begin

Role required: sn\_lg\_ops.legal\_fulfiller

## Procedure

1.  Open the Mobile Agent app on your mobile.

2.  In the navigation bar, tap **Legal**.

3.  Open an assigned request you want to work on in any of the following ways:

    -   In the global search bar, search for a request and tap on a request to open.
    -   In the **Critical Requests Assigned to Me** list, tap on a request applet.
    -   In the **My Work** list, tap on the **Assigned Requests** and then tap on a request.
4.  Tap **Start Work** to start working on the legal request.


## Result

The state of the legal request changes from Assigned to Work in Progress.

## What to do next

-   [Create and manage checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-mobile/manage-checklist-for-request-mobile.md) to track what should be done to resolve the legal request.
-   [Add documents, videos, images](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-mobile/add-files-to-artifact-mobile.md).
-   [Promote the legal request to a legal matter](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-mobile/promote-legal-request-to-matter-mobile.md). This option is available only if you have installed the Legal Matter Management application.
-   [Close the legal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-mobile/close-legal-request-mobile.md) when the request is resolved.