---
title: Communicate using emails from Legal Counsel Center
description: Compose and send emails directly from the legal request record form in the Legal Counsel Center. You can also save the email as a draft to send it later.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-request-management/send-receive-email-legal-req.html
release: australia
product: Legal Request Management
classification: legal-request-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Work on a legal request, Managing legal requests, Use, Legal Request Management, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Communicate using emails from Legal Counsel Center

Compose and send emails directly from the legal request record form in the Legal Counsel Center. You can also save the email as a draft to send it later.

## Before you begin

Role required: sn\_lg\_ops.legal\_fulfiller

**Note:** An administrator can define email client recipient qualifiers to control which contacts appear in the **To**, **Cc**, and **Bcc** fields when composing email. For more information, see [Email client configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/email-client-configuration.md).

## Procedure

1.  Navigate to **All** > **Legal Request** > **Legal Counsel Center**.

2.  Select the list icon \(\[Omitted image "lsd-lcc-list-icon.png"\] Alt text: List icon\).

3.  In the **Lists** tab, under **Legal Requests**, select **Assigned to Me**.

4.  Open a legal request.

5.  Select the more actions button \(\[Omitted image "more-button-icon.png"\] Alt text: More actions button icon.\) and then select **Compose Email**.

    The **Compose Email** button is available only when the legal request is in the **Assigned** or **Work in progress** state.

6.  In the **New Email Draft** tab, compose a new email or respond to the email received.

    Using response templates, you can insert predefined content into the email body. Select the response template icon \(\[Omitted image "response-template-email-icon.png"\] Alt text: Response template icon.\) and find an appropriate response template based on the subject of your email. Copy and paste the template's content into the email body.

    **Note:** Only response templates configured for the email channel are available to use. For more information, see [Response templates configured for email channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/create-lsd-response-template.md).

7.  Send it right away or save it as a draft to send later.

    -   To send the email immediately, select **Send Email**.
    -   To save the email as draft, select **Save as draft**.

        **Note:** You can view the draft emails by selecting the list icon \(\[Omitted image "lsd-lcc-list-icon.png"\] Alt text: List icon\), selecting the **Drafts** list item under the **Email** category, and opening a draft email.


## Result

After the email is sent, it is added to the activity stream on the legal request form. Emails you receive from others are also added to the activity stream.

Legal requests marked as Privileged and Confidential contain confidentiality markers for both system-generated notifications and fulfiller-initiated outbound emails.

**Parent Topic:**[Work on a legal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/work-on-legal-request.md)