---
title: Submit a legal request
description: Submit a legal request for yourself or on behalf of another user to seek services from the legal department.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-request-management/submit-legal-request.html
release: australia
product: Legal Request Management
classification: legal-request-management
topic_type: task
last_updated: "2026-05-19"
reading_time_minutes: 2
breadcrumb: [Use, Legal Request Management, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Submit a legal request

Submit a legal request for yourself or on behalf of another user to seek services from the legal department.

## Before you begin

Role required: sn\_lg\_ops.legal\_user

## About this task

You can also submit a legal request through your mobile device or the Virtual Agent chat.

-   For more information on submitting a legal request through a mobile device, see [Submit a legal request through Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-mobile/submit-legal-request-mobile.md).
-   To submit a legal request through Virtual Agent chat, you must have the Legal Virtual Agent Conversations application installed on your instance. For more information, see [Legal Virtual Agent Conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-va-conversations.md).

## Procedure

1.  Navigate to **All** > **Employee Center**.

    **Note:** If you're using Legal Service Portal, you can submit a legal request by navigating to the Legal Service Portal and selecting a request from the **Service Catalog**.

2.  Navigate to **Help center** > **Legal services**.

3.  Select a legal service item for which you want to submit a request.

    If you're not sure which legal service item to choose to submit your request, select **General Legal Request**.

4.  On the form, fill in the fields.

    **Note:** Each legal service request form has a different set of fields based on the selected legal service item.

5.  Select **Submit**.


## Result

-   A legal request is created in the New state.

-   The request is assigned to a group or user in the legal department based on the [assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/create-assignment-rules-intake-form.md) set in the associated practice area.
-   The Standard Ticket page displays that has the following tabs to perform different tasks:
    -   Activity: Track the activity history of the request and post messages for the fulfiller working on the request.
    -   Attachments or Documents: Upload and manage the documents in the legal request.

        **Note:** If the external storage option is enabled, the **Documents** tab is displayed. Otherwise, the **Attachments** tab is displayed.

    -   Request Details: Review request details.
-   If the administrator has configured notifications, you receive notifications about the progress of the request.

**Parent Topic:**[Using Legal Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/submitting-legal-request.md)