---
title: Configure Virtual Agent conversation topics for legal services
description: Create or modify Virtual Agent conversation topics for legal services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/configure-legal-va.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legal Virtual Agent Conversations, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Configure Virtual Agent conversation topics for legal services

Create or modify Virtual Agent conversation topics for legal services.

## Before you begin

Role required: admin or virtual\_agent\_admin

## About this task

The Legal Virtual Agent Conversations application installs various [virtual agent conversation topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-va-conversations.md) for seeking legal services.

These virtual agent conversation topics are built using ServiceNow Virtual Agent Designer, so make sure you’re familiar with the [Virtual Agent Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/conversation-designer-virtual-agent.md) basics.

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Virtual Agent** > **> Designer**.

2.  Configure a new conversation topic or customize a predefined conversation topic for a legal service.

    **Note:** All conversation topics for legal services are grouped under the Legal Service Delivery category.

<table id="choicetable_rw4_m3w_s4b"><thead><tr><th align="left" id="d782866e114">

Options

</th><th align="left" id="d782866e117">

Steps

</th></tr></thead><tbody><tr><td id="d782866e123">

**Create a new virtual agent conversation topic**

</td><td>

1.  In the Virtual Agent Designer page, click **+ Create.**.
2.  On the form, fill in the fields.
For more information on creating a conversation topic and description of fields on the form, see [Create a Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/create-virtual-agent-topic.md).

</td></tr><tr><td id="d782866e148">

**Customize a predefined conversation topic**

</td><td>

1.  In the Virtual Agent Designer page, click a conversation topic item to open.
2.  On the form, update the required fields and click **Update**.

**Tip:** You can also duplicate the topic and then make the required changes in the newly created topic. To duplicate the topic, click **Duplicate**.

For more information, see [duplicate the topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/duplicate-virtual-agent-topic.md).

3.  \(Optional\) Preview and test the topic in a chat test window by clicking **Test**.


</td></tr></tbody>
</table>3.  Click **Publish** to make the conversation topic available to employees on the Virtual Agent client.

    For more information, see [Publish a Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/publish-virtual-agent-topic.md).


**Parent Topic:**[Legal Virtual Agent Conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-va-conversations.md)