--- title: Legal Service Delivery glossary description: Learn about the terms and concepts used in Legal Service Delivery. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.html release: australia product: Legal Service Delivery classification: legal-service-delivery topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Legal Service Delivery reference, Legal Service Delivery, Legal and Contract Operations, Employee Service Management] --- # Legal Service Delivery glossary Learn about the terms and concepts used in Legal Service Delivery. Glossary terms are grouped alphabetically. [A](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [D](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [G](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [I](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [L](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [N](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [O](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [R](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [S](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [V](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) \| [W](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-service-delivery-glossary.md) ## A ### automated workflows Step-by-step digital processes that make legal work faster and reduce manual effort. ## C ### centralized database A single repository where all potential conflict disclosures and legal records are stored for easy monitoring. ## D ### digital transformation Replacing old, slow ways of working with digital tools to make legal work faster and easier. ### digital forensics The process of collecting and analyzing electronic data for legal investigations, such as emails or files, to uncover important information. ## G ### generative AI A technology that uses large language model \(LLM\) to generate text, summaries, and other content. ## I ### intellectual property Ideas and creations like inventions, designs, or artworks that are legally protected from being copied or used without permission. ### Integration A process by which the ServiceNow platform can be made to work with a third-party application or web service. ## L ### legal service delivery \(LSD\) A system in ServiceNow that helps legal teams handle their work more efficiently by using digital tools instead of paperwork. ### legal request management A feature that lets employees submit legal help requests online and ensures they reach the right team. ### legal matter management A tool that helps legal teams keep track of important legal cases without using spreadsheets. ### legal counsel center A special workspace where legal teams can track and manage requests from employees. ### legal practice apps Pre-built tools in ServiceNow that help legal teams work faster and more efficiently. ### legal knowledge management A system that organizes and stores legal information so teams can quickly find what they need. ### legal contracts A tool that helps legal teams manage contracts quickly and safely. ### legal investigations A system that allows employees to report ethical or legal concerns, even anonymously. ### legal operations The everyday tasks and processes that help a legal team run efficiently. ### legal digital forensics A tool that assists in managing requests for data discovery during investigations or legal proceedings. ### legal mobile A mobile application that enables employees and legal professionals to submit, track, and manage legal requests on their mobile devices. ### legal requests Inquiries or demands for legal assistance or information submitted by employees or departments within an organization. ### litigation The process of taking legal action or resolving disputes through the court system. ### legal compliance Ensuring that an organization's actions and policies follow all applicable laws and regulations. ## N ### now mobile A mobile app that lets employees and legal teams handle legal tasks on their phones. ## O ### omnichannel experience The ability to connect with legal teams through different methods like email, chat, or a website, all working smoothly together. ## R ### reporting and dashboards A feature that shows reports and charts to help teams track their work. ## S ### self-service portal An online platform where employees can independently access services and information, such as submitting legal requests. ### ServiceNow AI Platform\[var.now-plat\] The main system that supports the tools that help businesses run smoothly. ## V ### virtual agent A conversational bot platform that provides user assistance through conversations in a messaging interface. ## W ### workflow Defined sequence of steps automating processes in Sales Customer Relationship Management.