---
title: Advanced work assignment for Legal Service Delivery
description: Use Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal requests to agents from the legal department \(a paralegal staff or lawyer\) based on availability, capacity, and optionally skills.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/lsd-awa-landing.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Advanced work assignment for Legal Service Delivery

Use Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal requests to agents from the legal department \(a paralegal staff or lawyer\) based on availability, capacity, and optionally skills.

To route legal requests using skills, you need to set up Skills Management. For more information, see [Skills Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/skills-management.md)

**Note:** If you're using skill management, ensure you have the right subscription.

## Get started

<table id="table_p5b_vh5_vbc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Advanced work assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-explore-landing.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Install and configure Advanced work assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-configure-landing.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use Advanced work assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-use-landing.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about components such as roles, tables, plugins, and store applications that are installed.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-reference-landing.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask questions and explore other resources for Advanced work assignment for Legal Service Delivery in the ServiceNow Community](https://www.servicenow.com/community/)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now)

-   **[Explore Advanced Work Assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-explore-landing.md)**  
Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and optionally skills.
-   **[Configure Advanced Work Assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-configure-landing.md)**  
Configure the Advanced Work Assignment for Legal Service Delivery.
-   **[Use Advanced Work Assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-use-landing.md)**  
Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and skills.
-   **[Advanced Work Assignment for Legal Service Delivery reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-reference-landing.md)**  
Reference topics provide additional information about components installed, the lists and forms that you use in Advanced Work Assignment for Legal Service Delivery.

**Parent Topic:**[Integration of Legal Service Delivery with ServiceNow applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/snclc-integrate-lsd-lp.md)