---
title: Explore Microsoft Outlook Add-In for Legal Service Delivery
description: Learn more about Microsoft Outlook Add-In for Legal Service Delivery through a sample workflow and review the benefits it can provide.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-explore.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Microsoft Outlook Add-In for Legal Service Delivery, Integration with Third-party applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Explore Microsoft Outlook Add-In for Legal Service Delivery

Learn more about Microsoft Outlook Add-In for Legal Service Delivery through a sample workflow and review the benefits it can provide.

## Microsoft Outlook Add-In for Legal Service Delivery overview

Microsoft Outlook Add-In for Legal Service Delivery enables legal fulfiller to submit legal requests and mattersfrom within Microsoft Outlook. Legal fulfiller get seamless experience without having to leave the Microsoft Outlook client.

## Microsoft Outlook Add-In for Legal Service Delivery users

|User|Description|
|----|-----------|
|Legal request fulfiller|Legal request fulfiller can submit legal request, view details and add attachments for the assigned legal requests directly from the Microsoft Outlook.|
|Legal matter fulfiller|Legal matter fulfiller can submit legal matters, view details and add attachments for the assigned legal matters directly from the Microsoft Outlook.|

## Microsoft Outlook Add-In for Legal Service Delivery workflow

1.  The legal administrator enables intake forms for ServiceNow for Legal add-in.
2.  The legal request fulfiller perform the following actions:
    1.  Selects an email in Microsoft Outlook for which legal request needs to be submitted.
    2.  Opens Microsoft Outlook Add-In for Legal Service Delivery.
    3.  Logs into Microsoft Outlook Add-In for Legal Service Delivery.
    4.  Selects option to submit a new request.
    5.  Fills in the required information and submits the legal request.

## Microsoft Outlook Add-In for Legal Service Delivery benefits

<table id="table_dlg_j45_vbc"><thead><tr><th>

Benefit

</th><th>

Feature

</th><th>

Users

</th></tr></thead><tbody><tr><td>

Create legal requests and matters from within Microsoft Outlook for the requests or information received over an email without having to log into your instance.

</td><td>

Submit, view, search and manage legal request and matter

</td><td>

-   Legal request fulfiller
-   Legal matter fulfiller

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using , see:

-   [Configure Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-configure.md)
-   [Use Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-use.md)
-   [Microsoft Outlook Add-In for Legal Service Delivery reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-refrence.md)