---
title: Submit legal request or matter
description: As a legal request or matter fulfiller, submit a legal request or matter from within the Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-submit-lr.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Microsoft Outlook Add-In for Legal Service Delivery, Microsoft Outlook Add-In for Legal Service Delivery, Integration with Third-party applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Submit legal request or matter

As a legal requestor matterfulfiller, submit a legal request or matterfrom within the Microsoft Outlook.

## Before you begin

Ensure you have installed and deployed Microsoft Outlook Add-In for Legal Service Delivery. For more information, see [Configure Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-configure.md)

Role required: sn\_lg\_ops.request\_fulfiller or sn\_lg\_matter.matter\_fulfiller

## Procedure

1.  Sign in to Microsoft Outlook Add-In for Legal Service Delivery.

    For more information, see [Sign in to Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-login.md).

2.  Submit a legal request.

3.  Select an email for which you want to submit a legal request.

4.  Select **New**.

5.  In the pop-up, select the legal request category.

    To see the legal request categories, enable the respective intake forms for the Outlook add-in. For more information, see [Enable intake forms for Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-enable-intake-forms-addin.md)

6.  Select **Create**.

    Legal request intake form will be displayed.

7.  Enter the details in the intake form.

8.  To attach documents, select Add attachments icon \(\[Omitted image "icon-add-attachment.png"\] Alt text: Add attachments icon\)

    For legal matter, select the artifact from the Artifact section and then select Add attachments icon \(\[Omitted image "icon-add-attachment.png"\] Alt text: Add attachments icon\)

<table id="choicetable_tly_21d_xbc"><thead><tr><th align="left" id="d110054e177">

Method

</th><th align="left" id="d110054e180">

Steps

</th></tr></thead><tbody><tr><td id="d110054e186">

**Add file from the system**

</td><td>

1.  Select **Choose a file**.
2.  Select the document.
3.  Select **Open**


</td></tr><tr><td id="d110054e212">

**Drag and drop file from the email**

</td><td>

1.  Select the document from the attachment.
2.  Drag and drop the file into the add attachment pop-up.


</td></tr></tbody>
</table>9.  Select **Submit**.

    A legal request is created in the New state.

10. Select **View details** to view the submitted legal request.

    To view the legal request or matters in the ServiceNow instance, select Open the request in workspace icon \(\[Omitted image "lsd-outlook-addin-open-lr.png"\] Alt text: Open the request in workspace icon\).


**Parent Topic:**[Use Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-use.md)