---
title: Search in Legal Service Delivery
description: Legal Service Delivery supports multiple search engines that helps you quickly find the most optimal information in the Legal Counsel Center and Employee Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/lsd-search-overview.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Search in Legal Service Delivery

Legal Service Delivery supports multiple search engines that helps you quickly find the most optimal information in the Legal Counsel Center and Employee Center.

Legal Service Delivery \(LSD\) supports the following search engines.

<table id="table_u53_2sh_tdc"><thead><tr><th>

Search engine

</th><th>

Available in

</th></tr></thead><tbody><tr><td>

Zing search - Provides indexing and searching record data by table.

</td><td>

Enabled by default in the base system for the following:-   Global search
-   Legal Counsel Center
-   Employee Center

</td></tr><tr><td>

AI Search - Provides a consumer-grade search engine with auto correction and most relevant results.

</td><td>

Enabled by default for the following when AI Search is activated:-   Global search
-   Legal Counsel Center
-   Employee Center

**Note:** If AI search is disabled for Legal Counsel Center or Employee center you need to enable it manually. For more information, see [Configure AI Search for Legal Counsel Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/configure-ai-search-for-legal-counsel-center.md) and [Configure search source when AI search is disabled](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-search-source.md).

</td></tr><tr><td>

Q&amp;A Genius Results - Provides concise, actionable answers search results from Knowledge article.

</td><td>

-   Legal Counsel Center - Enabled by default when AI Search and ServiceNow Otto for Legal Service Delivery \(LSD\) both are activated.
-   Global search - Enable it manually. For more information, see [Enabling Knowledge base articles Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/enabling-now-assist-qa-grs.md).
-   Employee Center - Enable it manually. For more information, see [Enable Now Assist genius results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/na-qa-activate.md)

</td></tr></tbody>
</table>For more information, see:

-   [Zing text indexing and search engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_ZingTextSearch.md)
-   [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md)
-   [ServiceNow Otto for Legal Service Delivery \(LSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/now-assist-lsd-exploring.md)