---
title: Work on a contract change request
description: As a contract fulfiller, review the change request, update the contract document and send it back to the contract user.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/snlc-finalize-document-nda.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Reviewing and finalizing a self-served contract document, Work on NDA legal requests, Non-disclosure agreement requests, Use, Contract Management Pro for Legal Service Delivery, Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Work on a contract change request

As a contract fulfiller, review the change request, update the contract document and send it back to the contract user.

## Before you begin

Role required: sn\_cm\_core.contract \_fulfiller and sn\_lg\_cnt.contract\_fulfiller

## Procedure

1.  Navigate to **All** > **Legal Request** > **Legal Counsel Center**.

2.  Select the List icon \(\[Omitted image "lsd-lcc-list-icon.png"\] Alt text: List icon\).

3.  Select **Legal Requests**.

4.  Go to the contract request listing.

    -   For assigned contract request - Select **Assigned to me**.
    -   For unassigned contract request - Select **Unassigned**.
5.  Select the legal request for which the change request has been submitted.

    -   When you have opened a request from the unassigned list, assign it to yourself or the group manager has to assign it to a user.
    -   When the legal request is assigned, select **Start work**.
    -   You can get the details of the change request from the Activity stream or the notification email received.
6.  Select Contracts request tab and open the request.

    You can get the details of the change request from the Activity stream or the notification email received.

7.  Select the Contract documents tab.

8.  Access and edit the contract document.

<table id="choicetable_szm_zjq_gbc"><thead><tr><th align="left" id="d809737e148">

Choice

</th><th align="left" id="d809737e151">

Steps

</th></tr></thead><tbody><tr><td id="d809737e157">

**Download contract document from the internal storage**

</td><td>

1.  Select **Preview document**.
2.  In the drop-down list, select the contract type.
3.  Select **Preview**.
4.  Select the Download icon \(\[Omitted image "cncore-int-storage-dwnld.png"\] Alt text: Download icon\).
5.  Edit the downloaded document.


</td></tr><tr><td id="d809737e196">

**Download contract document from the external storage**

</td><td>

1.  Select the URL.

The document opens from the external storage.

2.  Download the contract document
3.  Edit the downloaded document.


</td></tr><tr><td id="d809737e219">

**Edit the contract document directly from the external storage**

</td><td>

1.  Select the URL.

The document opens from the external storage.

2.  Edit the document directly from the external storage.

The document is automatically saved in the external storage.

3.  

</td></tr></tbody>
</table>9.  If you have downloaded the document from the storage, upload the updated contract document by creating a revision.

    1.  Select **Create revision**.

    2.  In the Create revision from drop-down list, select a storage type and upload the new document.

        -   **In the workspace**: Select **Attach File** and upload the document.
        -   **Activity stream**: In the **Document** field, select the document that is displayed based on attachments in the activity stream.

            The documents attached while requesting changes for a contract and the documents received through inbound emails are available in the Activity stream.

        -   **External Storage**- In the Document field, select the document. This option is displayed only if external storage is configured.
10. Get approval of the updated document from stakeholders.

    For more information, see [Initiate an ad hoc approval for a contract document revision](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/snlc-initiate-approval-cr.md).

11. Return the contract document to the change requester.

    1.  Select **Send document**.

    2.  Select **Send document** on the confirmation screen.


## Result

The document is sent back to the user and the Contract status updates to Document ready to indicate that the contract document has been updated according to the change request.

**Parent Topic:**[Reviewing and finalizing a self-served contract document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/snlc-review-finalize-contract.md)