--- title: Exploring Mentoring description: The Mentoring application provides the opportunity for employees to find and build meaningful mentoring relationships to drive employee growth and engagement. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/mentoring/exploring-mentoring-egd.html release: australia product: Mentoring classification: mentoring topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Mentoring, Growth Experiences, HR Service Delivery, Employee Service Management] --- # Exploring Mentoring The Mentoring application provides the opportunity for employees to find and build meaningful mentoring relationships to drive employee growth and engagement. ## How mentors and mentees are matched The matching system facilitates high-quality, relevant connections by prioritizing the specific needs of the mentee, while ensuring the mentor is both qualified and willing to provide guidance in those area. To establish a successful match, both mentors and mentees first complete comprehensive profiles. The system then utilizes a weighted scoring engine to recommend mentors by calculating how effectively their profiles align with a mentee's professional experience and expressed preferences. The system considers the following characteristics when assessing these skills-based matches: - **Skill Proficiency**: The algorithm prioritizes a high-quality learning experience by comparing the mentor’s expertise against the mentee’s needs. Mentors who meet or exceed the required proficiency levels are favored, while matches with under-qualified individuals are discouraged. - **Skill Validation**: To ensure the integrity of the guidance provided, the system boosts the score for mentors with validated expertise. It relies on a history of verified skills to confirm capability and adjusts the score downward for skills that have not yet been assessed. - **Role-Based Relevance**: The engine assesses whether a skill is a core component of the mentor's current professional function. Matches are strengthened when the skill is a requirement of the mentor's role, ensuring that the knowledge being shared is grounded in current, real-world practice. - **Mentorship Preference**: As the most critical factor in the match, the system places heavy emphasis on the mentor's desire to teach. Even if a mentor is highly qualified and uses a skill in their daily role, they will be significantly less likely to be matched for that skill unless they have explicitly listed it as a topic they are interested in teaching In the simulation below, a mentee is matched to mentors based on profile attributes, demonstrating that even with a relevant job role and validated skills, the lack of explicit intent to teach results in a lower match score. \[Omitted image "mentorship-matching-simulation.png"\] Alt text: An infographic compares three mentors matched to a mentee's skill request. It shows how matching scores drop when mentors do not explicitly list a required skill in their profile. The system prioritizes mentorship intent to ensure mentees are connected with both subject matter experts and willing educators. Even if a mentor is qualified in a specific area, the matching algorithm prioritizes those who have explicitly listed that topic as a skill they are eager to teach. This ensures that matches are determined not just by a mentor's capability, but by their active desire to provide guidance in a particular field. ## Activating application You can activate the Mentoring from the ServiceNow store. This application includes demo data and activates related plugins if they aren’t already active. **Note:** Mentoring is available with the Employee Center application. Some of the features of Mentoring work only when the Career Conversations application is activated. ## Request apps on the Store Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). ## Configuring data Mentoring comes with optional demo data. For more information, see [Configuring mentoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/configuring-mentoring-egd.md) and [Mentoring reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/mentoring-egd-reference.md). ## Using Mentoring Use Mentoring to get a better understanding of your learnings. Act on items that need immediate attention, keep yourself up to date on upcoming content items, courses, and so on. For more information, see [Using Mentoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/using-mentoring-egd.md). ## Skills Foundation integration with Mentoring Mentoring integrates Skills Foundation to skill based recommendations for a mentor/mentee.