---
title: Update a submitted digital forensic request
description: Update the request details, add comments, manage custodial and non-custodial data, or upload documents in a digital forensic request you submitted while it is still in the New state. You can cancel a submitted request irrespective of its state.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/modify-legal-dft-request.html
release: australia
topic_type: task
last_updated: "2026-05-19"
reading_time_minutes: 3
breadcrumb: [Requests, Legal Digital Forensics, Legal Service Delivery Practice Applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Update a submitted digital forensic request

Update the request details, add comments, manage custodial and non-custodial data, or upload documents in a digital forensic request you submitted while it is still in the New state. You can cancel a submitted request irrespective of its state.

## Before you begin

Role required: sn\_lg\_ops.legal\_user

## Procedure

1.  Navigate to **All** > **Employee Center**.

    **Note:** If you’re using Legal Service Portal, open a request by navigating to the Legal Service Portal and selecting **My Requests** > **View all requests** from the header.

2.  Select **My Requests** from the header.

3.  Open your submitted digital forensic request from the list.

4.  On the Standard Ticket page, review and edit the request details or cancel the request.

<table id="choicetable_pdc_mqj_znb"><thead><tr><th align="left" id="d238678e102">

Action

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Steps

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**Edit request details**

</td><td>

**Note:** This option is available if the request is in the New state.

 1.  From the Actions menu, select **Edit Request**.
2.  In the Variables form, complete any of the following actions:

    -   To modify the request details, update fields as needed.
    -   To add custodial data, click **Add**. For more information, see [Add a custodian to a digital forensic request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/submit-legal-dft-request.md).
    -   To remove all custodial data, click **Remove All**.
    -   To add non-custodial data, click **Add**. For more information, see [Add a custodian to a digital forensic request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/submit-legal-dft-request.md).
    -   To remove all non-custodial data, click **Remove All**.
    -   To add multiple custodial or non-custodial data from a file in one go, click **Upload**. For more information, see [Add custodial and non-custodial data from a file](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/submit-legal-dft-request.md).
.

3.  Click **Save**.
4.  Click **Back** to return to the Standard Ticket page.
The digital forensic request is updated with the new information. The changes appear as comments in the Additional Comments section of the request.

</td></tr><tr><td id="d238678e205">

**Cancel the request**

</td><td>

1.  From the Actions menu, select **Cancel Request**.
2.  In the Confirm request cancellation dialog box, provide the reason of cancellation in the **Comments** field and click **Confirm Cancellation**.

The request is canceled and the cancellation comments appear in the Additional Comments section of the request.

</td></tr></tbody>
</table>5.  In the **Activity** tab, provide comments supporting your request.

6.  Manage documents supporting your request.

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Option

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Steps

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**If the Attachments tab is visible**

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-   To upload a new document, select the add attachment icon \(\[Omitted image "add-attachment-icon.png"\] Alt text: Add attachment icon.\) and select a file.
-   To rename an attached file, select the edit file name icon \(\[Omitted image "rename-icon.png"\] Alt text: Edit file name icon.\) and update the file name.
-   To remove an attached file, select the delete icon \(\[Omitted image "delete-icon.png"\] Alt text: Delete icon.\).


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**If the Documents tab is visible**

</td><td>

-   To upload a new document, select **Attach** and select a file.

A link to the document is listed in the **External URL** column of the documents list.

-   To remove an attached file, select **Delete**. In the Delete document dialog box, select a document from the list, and then select **Delete**.


</td></tr></tbody>
</table>7.  In the **Custodial Data** tab, view the existing custodians added to the request or export to a file by clicking the more options icon \(\[Omitted image "more-options-icon.png"\] Alt text: More options icon.\).

8.  In the **Non-Custodial Data** tab, view the existing non-custodial data added to the request or export to a file by clicking the more options icon \(\[Omitted image "more-options-icon.png"\] Alt text: More options icon.\).


**Parent Topic:**[Submitting digital forensics requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/submitting-legal-dft-request.md)