---
title: Using agentic workflows in Now Assist for Health and Safety
description: Use the Health and Safety agentic workflow collection to complete tasks autonomously through the ServiceNow Otto panel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-health-and-safety/ai-agents-now-assist-hs-using.html
release: australia
product: Now Assist for Health and Safety
classification: now-assist-for-health-and-safety
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for Health and Safety, Health and Safety, Employee Service Management]
---

# Using agentic workflows in Now Assist for Health and Safety

Use the Health and Safety agentic workflow collection to complete tasks autonomously through the ServiceNow Otto panel.

<table id="table_glr_gft_w2c"><thead><tr><th>

Agentic workflow name

</th><th>

Description

</th><th>

Available AI agents

</th></tr></thead><tbody><tr><td>

Create actions for safety incidents

</td><td>

The ServiceNow Otto panel suggests a list of actions for a safety incident and creates the action in the incident under the Health and Safety actions related items. 

</td><td>

-   Health and safety incident analysis AI agent
-   Health and Safety action planner AI agent

</td></tr><tr><td>

Help resolve health and safety cases agentic workflow

</td><td>

The ServiceNow Otto panel reviews historical cases, analyzes actions taken, and reviews available knowledge base articles to generate suitable action plans.

</td><td>

Health and safety case analyzer AI agent

</td></tr><tr><td>

Health safety incident patterns assistant

</td><td>

The ServiceNow Otto panel reviews and analyzes patterns across available safety incident records and recommends corrective action.

</td><td>

Health and safety pattern intelligence orchestrator

</td></tr></tbody>
</table>**Important:** All agentic workflows and AI agent records are read only by default.

To run the AI agents autonomously, duplicate the agentic workflow if needed and then do the following steps:

-   Activate the agentic workflow. For more information, see [Activate an agentic workflow template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-aia-use-case.md).
-   Activate the trigger to invoke the agentic workflow automatically.

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md).