---
title: Activate skills
description: Enable HR Service Delivery skills to give managers and HR agents generative AI capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/activate-skills.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-10-14"
reading_time_minutes: 2
breadcrumb: [Configure skills, Configure, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Activate skills

Enable HR Service Delivery skills to give managers and HR agents generative AI capabilities.

## Before you begin

Role required: sn\_hr\_core.admin

## About this task

For a more information on HRSD skills, including inputs and triggers, see [Skill inputs and triggers for ServiceNow Otto for HRSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/now-assist-hrsd-skill-inputs.md).

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **Skills**.

2.  In the product area pane, select **Employee****HRSD**.

3.  For each AI skill that you want to activate, select **Activate skill**.

4.  Select **Edit configuration** to modify the base system configurations.

    Each skill has its own configuration process, depending on the components. Common configuration components include the following:

    -   **Trigger:** Allows you to configure the circumstances in which a skill is generated. For example, chat summarization can be configured to generate when the chat handoff is done from a live agent to a live agent.
    -   **Input:** Configure the data used to create the information generated by the skill. For example, resolution notes information is generated from the description, short description, work notes, and the additional comments fields of existing case notes.
    -   **Availability:** Customize how and when the skill capability is active and accessible. For example, email reply recommendations can be configured to be available, or defined using the condition builder to determine whether a user can activate the skill.
    -   **Access:** Determine who can access this skill. By selecting specific roles, you control who can use it. The roles you choose are also available in the next step, **Select display**.
    -   **Display:** Determine where the skill appears. For example, the call summarization skill can be configured to display on forms and workspaces or in the ServiceNow Otto panel.
    For more information on the inputs and triggers for each skill, see [Skill inputs and triggers for ServiceNow Otto for HRSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/now-assist-hrsd-skill-inputs.md).

    To full customize a skill, you must duplicate it. See [Make a copy of an AI skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/make-a-copy-of-a-now-assist-skill.md) for more information.


**Parent Topic:**[Configure ServiceNow Otto for HRSD skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/customize-nahr-skill.md)