---
title: Components installed with voice
description: Information about the roles, tables, and scheduled jobs that are installed with Voice Agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/components-installed-voice-agents.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Reference, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Components installed with voice

Information about the roles, tables, and scheduled jobs that are installed with Voice Agents.

## AI voice agent roles

The following table lists the roles installed with the HR Voice AI Agents plugin.

|Roles|Description|
|-----|-----------|
|sn\_voice\_aia.admin|Provides access to agents configuration flow|
|sn\_hr\_voice\_aia.admin|Provides access to HR Voice AI agents configuration|
|sn\_voice\_aia.guest|Enables employees to use AI voice agents without authentication|
|sn\_voice\_aia.integration|Enables access to integrations such as Oracle|

## AI voice agent attributes

The AI voice agent attributes enable you to configure the authentication functionality for AI voice agents. Navigate to **All** > **System Definition** > **Tables** and search for ServiceNow Otto Deployment Config Attributes table to view the attributes.

The following table lists the attributes related to AI voice agent configuration.

|Attribute|Description|
|---------|-----------|
|voice\_max\_retries|The maximum number of retries allowed for successful authentication before the user account is locked. The default value is 3.|
|voice\_minutes\_account\_is\_locked|The number of minutes the user account is locked for, following maximum retries. The default value is 1440 minutes.|

## AI voice agent system properties

The following table consists of system properties to set up AI voice agents.

|Property|Description|
|--------|-----------|
|sn\_aia.enable\_voice\_agent\_setup|The system property to enable AI voice agents. Set the value of the property to true to enable AI voice agents on the instance.|

**Parent Topic:**[Reference for ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/reference-now-assist-hrsd.md)