---
title: HCM AI agents
description: Place requests to the Human Capital Management \(HCM\) system using the HR Service Delivery AI agent collection.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/conversational-agents.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Use agentic workflows, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# HCM AI agents

Place requests to the Human Capital Management \(HCM\) system using the HR Service Delivery AI agent collection.

## HCM AI agents Overview

You can submit requests to the HCM system, for example, apply for time off or update your details, using the HR Service Delivery AI agent collection in Employee Center. To access and use the HCM AI agents, ensure to [Configure HCM AI agents from the HR Service Delivery AI Agent Collection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/configure-hcm-agents.md).

## Worker profile retriever AI agent

The Worker profile retriever AI agent enables you to find details about a colleague. The details could include the department, job, email, or phone number, based on your request.

\[Omitted image "worker-profile-ca.png"\] Alt text: Worker Profile form with Functional location and User fields

## Employee holiday calendar retrieval AI agent

The Employee holiday calendar retrieval AI agent retrieves holiday information for the specified year.

\[Omitted image "holiday-ca.png"\] Alt text: AI agent returns 2026 holiday calendar with dates for American holidays

## Time off requester AI agent

The Time off requester AI agent enables you to request time off or retrieve your time off balance.

\[Omitted image "timeoff-ca.png"\] Alt text: AI agent processing vacation request and confirming submission with leave balances.

## Employee total rewards information AI agent

The Employee total rewards information AI agent enables you to retrieve your total rewards details.

\[Omitted image "total-rewards-ca.png"\] Alt text: AI agent shows total rewards: company contribution $1.19M, employee contribution $117.5K, with salary and car allowance breakdown.

## Benefits enrollment retriever AI agent

The Benefits enrollment retriever AI agent enables you to view the benefits information you’re enrolled in.

\[Omitted image "benefits-ca.png"\] Alt text: AI agent returns employee benefit enrollments showing medical plan details.

## Employee details updater AI agent

The Employee details updater AI agent enables you to update personal information such as email address, phone number, home address, blood type, and date of birth.

\[Omitted image "employee-update-ca-2.png"\] Alt text: AI agent confirming date of birth correction from 22 March 2000 to 23 March 2000, with options to proceed, make changes, or cancel.

\[Omitted image "employee-update-ca-1.png"\] Alt text: AI agent confirming successful date of birth update from 22 March 2000 to 23 March 2000 after employee confirmation.

## HCM feedback retriever AI agent

The HCM feedback retriever AI agent enables you to view feedback you have received in the HCM system.

\[Omitted image "feedback-ca.png"\] Alt text: AI agent displaying employee feedback entries from March and April 2025 praising initiative during system migration and mentoring new hires.

## View paychecks AI agent

The View paychecks AI agent enables you to view paycheck summaries for the selected period.

\[Omitted image "paycheck-1.png"\] Alt text: AI agent prompting user to specify pay period dates to retrieve paycheck summary.

\[Omitted image "paycheck-2.png"\] Alt text: AI agent asking user to confirm employer to retrieve paycheck details.

\[Omitted image "paycheck-3.png"\] Alt text: AI agent listing five paychecks from June to August 2021 with net pay amounts, prompting user to select specific paycheck or view all summaries.

\[Omitted image "paycheck-4.png"\] Alt text: AI agent displaying paycheck summary for July 10-23, 2021 with gross pay $315.38, deductions $135.40, net pay $79.98, and detailed breakdown of pretax deductions.