--- title: ServiceNow Otto for HRSD Virtual Agent topics description: Use the ServiceNow Otto Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/now-assist-ohcm.html release: australia product: Now Assist for HRSD classification: now-assist-for-hrsd topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Integrating with ESM Framework, Use generative AI skills, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management] --- # ServiceNow Otto for HRSD Virtual Agent topics Use the ServiceNow Otto Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance. ## Get time off balance The Get time off balance Virtual Agent topic enables you to view your leave balance from the configured HCM system in Employee Center. From Employee Center, open a chat window and type in key words, for example, leave balance. The ServiceNow Otto generative AI retrieves details from the HCM system and displays your time off balance. ## Get User Paychecks The Get User Paychecks Virtual Agent topic enables you to view your payslip details in Employee Center. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed. \[Omitted image "get-my-payslips-1.png"\] Alt text: Get your payslip details \[Omitted image "get-my-payslips-2.png"\] Alt text: Get your payslip details ## Lookup Worker Profile The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed. \[Omitted image "look-up-profile-1.png"\] Alt text: Request for your coworker details \[Omitted image "look-up-profile-2.png"\] Alt text: View your coworker details ## Request Timeoff The Request Timeoff Virtual Agent topic enables you to apply leave from Employee Center to the configured HCM system. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the configured HCM system. \[Omitted image "time-off-NAHR-1.png"\] Alt text: Request time off 1 \[Omitted image "time-off-NAHR-2.png"\] Alt text: Request time off 2 ## Add Expense The Add Expense Virtual Agent topic enables you to submit an expense report from Employee Center to configured HCM system. From Employee Center, open a chat window and type in key words, for example, add expense. After you have specified the required details such as type of expense, expense currency, expense amount, the expense report is submitted to the configured HCM system. \[Omitted image "add-expense.png"\] Alt text: Submit an expense bill \[Omitted image "add-expense-2.png"\] Alt text: Submit an expense bill ## Get Holiday Calendar The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar from the configured HCM system in Employee Center. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in Employee Center. \[Omitted image "get-holiday-1.png"\] Alt text: Get your holiday calendar \[Omitted image "get-holiday-2.png"\] Alt text: View your holiday calendar ## Get Total Rewards The Get Total Rewards Virtual Agent topic enables you to view your rewards from the configured HCM system in Employee Center. From Employee Center, open a chat window and type in key words, for example, rewards. Your rewards are displayed in Employee Center. \[Omitted image "get-total-rewards-2.png"\] Alt text: View your total rewards ## Lookup Feedback The Lookup Feedback Virtual Agent topic enables you to view feedback you have received from other employees in Employee Center from the configured HCM system. From Employee Center, open a chat window and type in key words, for example, Lookup Feedback. Your feedback, if available, is displayed. \[Omitted image "lookup-feedback.png"\] Alt text: Lookup feedback ## Lookup Benefit Enrolments The Lookup Benefit Enrolments Virtual Agent topic enables you to view your benefit programs such as medical, 401\(k\) and so on, in Employee Center from the configured HCM system. From Employee Center, open a chat window and type in key words, for example, Lookup Benefit Enrolments. Your benefit programs, if available, are displayed. \[Omitted image "va-b-enrolment.png"\] Alt text: Benefits enrolment ## Update personal details You can update personal details in Virtual Agent using one of the following topics in Employee Center from the configured HCM system. - Update Address - Update Blood Type - Update Date of Birth - Update Email Address - Update Phone Number **Parent Topic:**[ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/integ-now-assist-hrsd.md)