---
title: Submit an HR request with Gen AI Virtual Agent
description: Place an HR request using the conversational and streamlined experience offered by Gen AI Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/use-genai-hrsd.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 4
breadcrumb: [Use generative AI skills, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Submit an HR request with Gen AI Virtual Agent

Place an HR request using the conversational and streamlined experience offered by Gen AI Virtual Agent.

## Before you begin

Role required: None

## Procedure

1.  Navigate to **All** > **Employee Center**.

2.  Click **Open Chat**.

    Gen AI Virtual Agent appears.

3.  Enter your query and select the required catalog item.

    For certain catalog items, KB articles are provided for assistance, for some catalog items you will be directed to a different page to place the request, and for certain catalog items Gen AI Virtual Agent creates an HR case for you.

    \[Omitted image "article-kb.png"\] Alt text: KB article Gen AI assistance

    \[Omitted image "catalog-item-request.png"\] Alt text: Dental request Gen AI assistance

    \[Omitted image "hr-case.png"\] Alt text: Catalog item Gen AI request


**Parent Topic:**[Use ServiceNow Otto for HR Service Delivery \(HRSD\) in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/use-now-assist-hr.md)

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