---
title: Configure ServiceNow Otto Panel Platform Agent
description: Administrators can enable conversational features by setting up the ServiceNow Otto panel, mapping user intents to workflows, and connecting agents to relevant knowledge graphs for reservations, connectors, and utilization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-wsd/configure-now-assist-panel-platform-agent.html
release: australia
product: Now Assist for WSD
classification: now-assist-for-wsd
topic_type: task
last_updated: "2025-10-05"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Workplace Service Delivery \(WSD\), Workplace Service Delivery, Employee Service Management]
---

# Configure ServiceNow Otto Panel Platform Agent

Administrators can enable conversational features by setting up the ServiceNow Otto® panel, mapping user intents to workflows, and connecting agents to relevant knowledge graphs for reservations, connectors, and utilization.

## About this task

Workplace users can use the ServiceNow Otto Panel-Platform by configuring the ServiceNow Otto for WSD. ServiceNow Otto for Workplace Service Delivery \(WSD\) can be configured to handle queries about reservations, connectors, and utilization. The ServiceNow Otto® Panel Platform application provides conversational experiences for Workplace Service Delivery flows.

For more information about ServiceNow® Otto for Virtual Agent, see [ServiceNow Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/now-assist-in-va-landing.md).

## Before you begin

Make sure that you have installed the following applications from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home):

-   AI Agents for Workplace Service Delivery
-   Workplace Reservation Management

Role required: admin

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Assistants**.

2.  From the **LLM Assistant** list, select **ServiceNow Otto Panel-Platform Agent \(default\)**.

3.  On the Now Assist Panel - Platform \(default\) form, navigate to **ServiceNow Otto skills**.

4.  In the Conversational skills section, make sure to select the **AI agents** ServiceNow Otto® skill.

5.  Navigate to Display experience and select **Unified Navigation app shell** agent experience from the Add agent experience drop-down list.

6.  Navigate to other tabs and review the details.

7.  Select **Save and activate**.