---
title: Exploring ServiceNow Otto for Workplace Service Delivery \(WSD\)
description: The ServiceNow Otto for WSD assists Workplace Service Delivery workplace employees to book meeting spaces conveniently and quickly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-wsd/now-assist-wsd-overview.html
release: australia
product: Now Assist for WSD
classification: now-assist-for-wsd
topic_type: concept
last_updated: "2026-09-03"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for Workplace Service Delivery \(WSD\), Workplace Service Delivery, Employee Service Management]
---

# Exploring ServiceNow Otto for Workplace Service Delivery \(WSD\)

The ServiceNow Otto for WSD assists Workplace Service Delivery workplace employees to book meeting spaces conveniently and quickly.

## ServiceNow Otto for Workplace Service Delivery \(WSD\) overview

ServiceNow Otto for Workplace Service Delivery \(WSD\) provides workplace users with a streamlined, conversational experience based on generative AI. Workplace employees can submit a workplace reservation request to reserve a space and add services to a reservation. ServiceNow Otto for Workplace Service Delivery \(WSD\) enhances the user experience by combining AI Search with ServiceNow Otto for WSD generative AI chat skills.

The generative AI capabilities provides a human-like conversational experience for Workplace Reservation Management reservation request submissions.

## ServiceNow Otto for Workplace Service Delivery \(WSD\) users

<table id="table_m53_kg3_ydc"><thead><tr><th>

User

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Workplace Reservation Management administrators

</td><td>

The ServiceNow Otto for Workplace Service Delivery \(WSD\) retrieves details from Workplace Reservation Management and provides workplace users by leveraging the Now Assist Gen AI capabilities.

 -   Reserving a space for meeting
-   Adding co-workers to a reservation
-   Adding visitors or guests to a reservation
-   Adding a Zoom meeting link for remote joining
-   Ordering and adding catering services

</td></tr><tr><td>

Agentic AI Workflow

</td><td>

The following Agentic AI workflows are available for ServiceNow Otto for WSD:-   Reserve a space quickly with Create a reservation AI agent
-   Manage temporary space closures
-   Help manage workplace reservations
-   Optimize cleaning activities
-   Automate map updates

For more information, see [Using AI agent workflows in ServiceNow Otto for WSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/now-assist-wsd-using-agentic-use-cases.md)

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using ServiceNow Otto for Workplace Service Delivery \(WSD\), see:

-   [Configuring ServiceNow Otto for WSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/now-assist-wsd-configuring.md)
-   [Using ServiceNow Otto for WSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/now-assist-wsd-using.md)