---
title: Using Now Assist for workplace queries
description: Use the Now Assist panel to interact with intelligent QnA agents that respond to workplace-related queries using structured data from a Knowledge Graph.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-wsd/using-now-assist-for-workplace-queries.html
release: australia
product: Now Assist for WSD
classification: now-assist-for-wsd
topic_type: task
last_updated: "2025-10-10"
reading_time_minutes: 1
breadcrumb: [Workplace advisor QnA agentic workflow, Workplace Advisor Overview, Using AI agent workflows in ServiceNow Otto for WSD, ServiceNow Otto for Workplace Service Delivery \(WSD\), Workplace Service Delivery, Employee Service Management]
---

# Using Now Assist for workplace queries

Use the Now Assist panel to interact with intelligent QnA agents that respond to workplace-related queries using structured data from a Knowledge Graph.

## Before you begin

Role required: sn\_wsd\_rsv.manager

## About this task

When you submit a query in the Now Assist panel, the system automatically determines the query type and routes it to the appropriate domain-specific AI agent. If a query involves reservation data, the system routes the questions to the workplace reservation QnA agent.

## Procedure

1.  Navigate to the Next Experience Unified Navigation page.

2.  Select the Now Assist icon \[Omitted image "icon-ai-sparkle.png"\] Alt text:.

3.  Enter your reservation-related query.


**Parent Topic:**[Workplace advisor QnA agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/workplace-advisor-qna.md)