---
title: Workplace Advisor Overview
description: Workplace Advisor is an AI-powered solution designed to help Space Planners and Facilities Managers optimize workplace management through intelligent insights and conversational support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-wsd/workplace-advisor-overview.html
release: australia
product: Now Assist for WSD
classification: now-assist-for-wsd
topic_type: concept
last_updated: "2025-10-28"
reading_time_minutes: 1
breadcrumb: [Using AI agent workflows in ServiceNow Otto for WSD, ServiceNow Otto for Workplace Service Delivery \(WSD\), Workplace Service Delivery, Employee Service Management]
---

# Workplace Advisor Overview

Workplace Advisor is an AI-powered solution designed to help Space Planners and Facilities Managers optimize workplace management through intelligent insights and conversational support.

The Minimum Viable Product \(MVP\) version focuses on two primary capabilities:

## Natural Language Q&A via ServiceNow Otto Panel

Ask workplace reservation related questions in natural language and receive contextual responses in ServiceNow Otto panel. Examples of queries include:

-   Reservation details
-   Meeting durations
-   Reservation check-in details

## Insight Cards on Workplace Central Dashboard

The system generates Insight Cards for key performance indicators on workplace operations such as occupancy, space utilization, reservation trends, and environmental metrics.

-   **[Workplace advisor QnA agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/workplace-advisor-qna.md)**  
The workplace advisor QnA agentic workflow enables Reservation Managers to use the Now Assist panel to ask natural language questions about workplace reservations.
-   **[Insight cards on the Workplace Central dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/insight-cards-on-the-workplace-central-dashboard.md)**  
Display key metrics and AI-generated insights from workplace data sources using Insight cards on the Workplace Central dashboard. These Insight cards are auto-generated using generative AI, enabling Space Planners, and Facilities Managers to make data-driven decisions to optimize workplace resources. Insight cards provide proactive insights into various workplace metrics such as space utilization, occupancy rates, attendance patterns, and reservation trends.

**Parent Topic:**[Using AI agent workflows in ServiceNow Otto for WSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/now-assist-wsd-using-agentic-use-cases.md)

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