---
title: Add and configure the prompt widget
description: Add and configure the prompt widget to access Proactive Prompts on a portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/proactive-prompts/config-widget-for-prompts.html
release: australia
product: Proactive Prompts
classification: proactive-prompts
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Proactive Prompts, Proactive Prompts, HR Service Delivery, Employee Service Management]
---

# Add and configure the prompt widget

Add and configure the prompt widget to access Proactive Prompts on a portal.

## Before you begin

Role required: sn\_pp.admin

## Procedure

1.  Navigate to **All** > **Service Portal** > **Pages**.

2.  Search and select a page to add the prompt widget.

    You can also create a new page and then add the widget. For more information, see [Create and edit a page using the Service Portal Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_ConfigureAPage.md) and [Service Portal widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/service-portal-widgets.md).

3.  Select the **Open in Designer** related link.

    The Service Portal Designer is displayed.

4.  In the Widgets tab, search for prompts and drag the prompts widget on to the Edit area.

5.  Select the \(\[Omitted image "icon-pencil-ac.png"\] Alt text: Pencil icon\) edit icon on the top-right corner of the widget.

6.  Edit the form.

    |Field|Description|
    |-----|-----------|
    |Prompt categories|Categories to pull and add category-specific prompts on the prompt widget. For information on signal categories, see [Configure signal categories in Proactive Prompts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/proactive-prompts/proactive-prompts-signal-catergories.md).|
    |Persona|Persona to filter and display the prompts on the widget. The options are, Manager, or Employee.|
    |Title|Title to be displayed on the widget.|
    |Show Menu|Displays the Manage Preferences menu on the widget that enables you to turn on or off the display of the prompts individually.|
    |Max prompt count|The maximum number of prompts displayed on the widget.|
    |Prompts per row|The number of prompts displayed at a time on the widget. The next set of prompts can be accessed with a slider on the widget.|

7.  Select **Save**.