---
title: Add a new prompt header to identify the prompt
description: Add intuitive headers to the prompts displayed on the Employee Portal to enable users to identify the type of prompt easily.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/proactive-prompts/proactive-prompts-add-header.html
release: australia
product: Proactive Prompts
classification: proactive-prompts
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create a signal, Configuring Proactive Prompts, Proactive Prompts, HR Service Delivery, Employee Service Management]
---

# Add a new prompt header to identify the prompt

Add intuitive headers to the prompts displayed on the Employee Portal to enable users to identify the type of prompt easily.

## Before you begin

Role required: sn\_pp.admin

## About this task

The predefined default header is Suggestion.

## Procedure

1.  Navigate to **All** > **Proactive Prompts** > **Administration** > **Signal Configurations**.

2.  Select **New**.

3.  In the **Name** field, enter a name for the signal configuration.

4.  In the **Schedule** field, determine the frequency to send the prompt to the user.

5.  Select the **Prompt Template** tab.

6.  Select the Lookup using list icon \(\[Omitted image "icon-lookup.png"\] Alt text: look up icon\) next to the **Prompt header** field.

7.  On the Prompt Header Configurations page, select **New**.

8.  In the **Label** field, enter a name to describe the header.

9.  Select **Active** to activate the new header.

10. Add an icon to accompany the header.

    1.  In the **Icon** field, select the **Click to add** link.

    2.  Select **Choose file** to select an image from your local drive.

        The supported file types are .jpg, .png, .bmp, .gif, .jpeg, .ico, and .svg.

    3.  Select **OK**.

11. Select the **Is default** field to mark the header as the default header.

    This header will be selected if no value is provided in the **Prompt header** field.

    If a default header has already been selected, an error message is displayed. You must clear that selection before being able to set this header as the default.

    **Note:**

    If you don't see the **Is default** field, you can add it to the layout.

12. Select **Submit**.

13. Add more headers by repeating steps 4 through 10.


## Result

The newest header added is selected in the **Prompt header** field.