---
title: Proactive Prompts
description: Proactive Prompts enable contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/proactive-prompts/proactive-prompts-for-hrsd.html
release: australia
product: Proactive Prompts
classification: proactive-prompts
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [HR Service Delivery, Employee Service Management]
---

# Proactive Prompts

Proactive Prompts enable contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.

## Drive engagement

Drive proactive experiences to enable positive habit formation for managers and employees through continuous micro-actions from messaging channels. For example, Proactive Prompts encourages managers to adopt Journeys and other ServiceNow features.

## Boost productivity

Define and empower managers to receive timely bite-sized insights and drive positive actions. Enable employees to stay on task by meeting them in their workflow, for example, by posting insights and actions on the Manager Hub portal. Create reminders in Employee Journey Management to enable employees to stay on task by prompting them in their flow of work.

## Accessibility

Engage managers and employees through prompts displayed on the most reachable channels like Microsoft Teams. Motivate employees by sending bite-sized prompts in their natural workspaces, thus meeting them in their flow of work.

## Get started

<table id="table_rwk_drp_bwb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Detailed information on Proactive Prompts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/proactive-prompts/proactive-prompts-explore.md)

</td><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Configure the application to get started](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/proactive-prompts/proactive-prompts-config.md)

</td></tr><tr><td>

[Use \[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Know how you can use Proactive Prompts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/proactive-prompts/proactive-prompts-using.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about tokens, data sources, actions and channels in Proactive Prompts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/proactive-prompts/proactive-prompts-reference.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [HR Service Delivery release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/hr-service-delivery-landing.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying  features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).