---
title: Configure signal actions for Proactive Prompts
description: Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/proactive-prompts/proactive-prompts-signal-actions.html
release: australia
product: Proactive Prompts
classification: proactive-prompts
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Proactive Prompts, Proactive Prompts, HR Service Delivery, Employee Service Management]
---

# Configure signal actions for Proactive Prompts

Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.

## Before you begin

**Note:** Signal actions are used for Virtual Agent. Employee Portal uses the action group for actions.

Role required: sn\_pp.admin

## Procedure

1.  Navigate to **All** > **Proactive Prompts** > **Signal Actions**.

2.  Select **New**.

3.  On the form, fill in the fields:

<table id="table_oy3_clw_nvb"><thead><tr><th>

Fields

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the signal action.

</td></tr><tr><td>

Model type

</td><td>

Choose whether you want to use the regular NLU based Virtual Agent topics or LLM based Virtual Agent topics in the VA topic field. Your options are:-   NLU/Keyword
-   LLM


</td></tr><tr><td>

VA topic

</td><td>

The relevant Virtual Agent topic for the signal action. For more information on creating a Virtual Agent topic, see [Creating a Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/create-virtual-agent-topic.md). For information on publishing the topics, see [Publish a Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/publish-virtual-agent-topic.md).

</td></tr><tr><td>

Active

</td><td>

Option to activate the signal action record.

</td></tr></tbody>
</table>4.  Select **Submit**.