---
title: Configure Standard Ticket page for Universal Request
description: Use the Standard ticket page configuration for Universal Request to provide a consistent layout across all tickets raised and associated.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/config-standard-ticket.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Standard Ticket page for Universal Request, Configuring Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Configure Standard Ticket page for Universal Request

Use the Standard ticket page configuration for Universal Request to provide a consistent layout across all tickets raised and associated.

## Before you begin

Role required: admin

By default, a standard ticket configuration is provided for UR. You can customize the layout or create a new ticket layout as per your organizational requirements.

## Procedure

1.  Navigate to **All** > **Standard Ticket** > **Standard Ticket Configuration**.

    A list of default ticket configurations is displayed.

2.  Click and open **universal request** configuration.

3.  Click the link **here** that appears in the message displayed to edit the record.

4.  Modify the form field as per your requirements.

5.  Click **Update**.

6.  Click **New** to create your custom configuration.

    For more information, see [Standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/standard-ticket-page.md).


**Parent Topic:**[Standard Ticket page for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-std-ticket-page.md)