---
title: Enable Natural Language Understanding model for Universal Request topic
description: Apply the Natural Language Understanding vocabulary in the Universal Request application to help the system to understand human-expressed language.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/nlu-model-setup-ur.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up Virtual Agent for Universal Request, Configuring Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Enable Natural Language Understanding model for Universal Request topic

Apply the Natural Language Understanding vocabulary in the Universal Request application to help the system to understand human-expressed language.

## Before you begin

Role required: admin

To use the Universal Request topic for your chatbot conversations, select and enable the Natural Language Understanding \(NLU\) model. For more information, see [Configure Natural Language Understanding in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-nlu-settings.md).

## Procedure

1.  Navigate to **All** > **Collaboration** > **Virtual Agent** > **General Settings**.

2.  On the **NLU Settings** tab, select **Enable NLU in Virtual Agent** to make it active.

3.  Select `ServiceNow NLU` in the **NLU service provider** drop-down list.

4.  Select **Save**.


**Parent Topic:**[Set up Virtual Agent for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-virtual-agent-setup.md)