---
title: Setting up Universal Request in Agent Workspaces
description: Activate Universal Request in agent workspace and set up roles for performing the tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/setup-UR-workspace.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent Workspaces, Universal Request, Employee Service Management]
---

# Setting up Universal Request in Agent Workspaces

Activate Universal Request in agent workspace and set up roles for performing the tasks.

## Activating Universal Request in Agent Workspaces

Universal Request is activated in Agent Workspaces when you enable the Universal Request plugin \(com.snc.universal\_request\) or Universal Request: Advanced Work Assignment plugin \(com.snc.universal\_request.awa\).

## Roles used for Universal Request in Agent Workspaces

|Role|Description|
|----|-----------|
|UR administrator \[sn\_uni\_req.ur\_admin\]|Set up and configure Universal Request roles for the agent workspace.|
|Routing agent \[sn\_uni\_req.routing\_agent, agent\_workspace\_user, workspace\_user, sn\_uni\_req.universal\_request\_write, sn\_uni\_req.universal\_request\_read|Create, edit, view and resolve Universal requests.|
|Routing agent \[sn\_uni\_req.routing\_agent, agent\_workspace\_user, workspace\_user, sn\_uni\_req.universal\_request\_write,sn\_uni\_req.universal\_request\_read, interaction\_agent\]|Handle interactions and create universal request from interaction.|

**Parent Topic:**[Universal Request in Agent Workspaces](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/universal-request-workspace.md)