---
title: Update or cancel a universal request using Virtual Agent
description: Update or cancel a universal request with the help of the Virtual Agent in the chat option.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-cancel-ur-using-va.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Virtual Agent for Universal Request, Universal Request, Employee Service Management]
---

# Update or cancel a universal request using Virtual Agent

Update or cancel a universal request with the help of the Virtual Agent in the chat option.

## Before you begin

Role required: none

## Procedure

1.  On the portal home page, open the chat window \(\[Omitted image "icon-chat-va.png"\] Alt text: Chat icon for Virtual Agent\).

    The Virtual Agent prompts you to enter your request.

2.  Enter your request to track, update, or cancel your request.

    If you are not sure about the option to select, enter `Track my request`.

3.  Select **Track universal Request Status \(Template\)**

4.  Select the request that you want to update.

5.  Select the appropriate responses to complete your request.

    For a sample Virtual Agent conversation, see [Universal Request Virtual Agent conversation flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-va-conversation-flows.md).


**Parent Topic:**[Virtual Agent for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-va-landing.md)