---
title: Configure Connect chat support queue
description: Connect Support is a real-time messaging tool that enables support agents to easily track their support cases, find solutions, and resolve problems quickly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-connect-chat-queue.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Chat queues, Configuring Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Configure Connect chat support queue

Connect Support is a real-time messaging tool that enables support agents to easily track their support cases, find solutions, and resolve problems quickly.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Connect** > **Support Administration** > **Queues**.

2.  Click **New** or open the default **Universal Request Chat queue**.

3.  On the form, update or fill in the details.

    For more information, see Administer Connect Support queues topic on the product documentation site.

4.  Click **Submit**.


**Parent Topic:**[Configure Chat queues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/config-chat-queues.md)